ICAM Engineering Support Engineer – 24x7, TS/SCI

Leidos; Hanover (MD); On-site; USD 87,100 - 157,450; Full time

Benefits offered by this job

Paid Time Off

401K with 6% company match

Flexible Schedules

Technical Upskilling

Education Support

Job summary

A leading security firm seeks Engineering Support Staff for 24x7 support of ICAM systems in Hanover, Maryland. Responsibilities include monitoring systems, providing Tier 1 & Tier 2 support, and assisting customers with access issues. Ideal candidates have a bachelor's degree or commensurate experience and an active TS/SCI clearance. Skills in JIRA, analytical problem solving, and effective customer interaction are essential. Join us and contribute to national security efforts while enjoying competitive benefits.

Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, or related field, or equivalent experience.
• Minimum of 7 years of System Engineering experience.

Responsibilities

• Monitor ICAM systems for operational performance.
• Provide Tier 1 & Tier 2 support for access and authentication issues.
• Assist end-users in resolving access challenges.
• Document processes and update support materials.
• Collaborate with customers for solution definition.

Skills

Active TS/SCI clearance

System Engineering experience

Analytical thinking

Customer support skills

Problem-solving abilities

Education

Bachelor's degree or equivalent professional experience

Tools

JIRA

Confluence

Job description

A leading security firm seeks Engineering Support Staff for 24x7 support of ICAM systems in Hanover, Maryland. Responsibilities include monitoring systems, providing Tier 1 & Tier 2 support, and assisting customers with access issues. Ideal candidates have a bachelor's degree or commensurate experience and an active TS/SCI clearance. Skills in JIRA, analytical problem solving, and effective customer interaction are essential. Join us and contribute to national security efforts while enjoying competitive benefits.