IC Compliance Specialist

USPack; Orlando (FL); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

USPack is a leading logistics provider focused on same-day delivery and customer satisfaction. The IC Compliance Specialist role supports our field operations by processing contractor records, performing background checks, and maintaining file integrity in a fast-paced environment.

The position requires attention to detail, strong communication, and the ability to manage multiple tasks. Opportunities exist for growth within a values-driven company that prioritizes teamwork and accountability.

Qualifications

• Must be highly detail oriented and able to manage multiple tasks.
• Excellent verbal and written communication skills.
• Experience with contractor compliance is preferred.
• Proficiency with MS Word, Excel, Outlook and databases.

Responsibilities

• Maintain the integrity of departmental records through timely processing of paperwork.
• Review daily requests to set up new Independent Contractors with contracts and documentation for compliance.
• Run background checks and review MVR reports for contractors.
• Enter required data into industry software and assign vendor numbers to new contractors.
• Prepare reports and assist Operations with contracting issues as needed.

Skills

Detail oriented

Communication skills

Multi-tasking

Customer service experience

Teamwork

Education

Associate/Bachelor preferred

2-5 years experience

High school diploma or GED required

Tools

MS Word

Excel

Outlook

Database software

Job description

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

Find out more at: www.gouspack.com

At USPack , we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day. We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

USPack’s Benefits for Part Time positions include:

• 401(K)
• Paid Sick Time

A IC (Independent Contractor) Compliance Specialist role is responsible for the processing, compliance review, data entry, and filing of Independent Contractor records, in support of an efficient and compliant field operation. The ideal candidate will have a high level of attention to detail, the ability to effectively multi-task in a fast-paced environment and demonstrate excellent problem-solving skills. This position serves as the primary communicator between our internal field operations staff and outside inquiries in relation to current and potential Independent Contractor’s contracting and compliance. A sense of commitment to customer satisfaction and the ability to work well in a team environment are ideal for this position. Superior communication skills and a positive, friendly attitude are critical to succeed in this role.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities:

• Maintain the integrity of departmental records through timely and accurate processing of all required paperwork.
• Review daily requests to set up new Independent Contractors by reviewing incoming contracts and accompanying required documentation for compliance to company and legal standards.
• Run and analyze MVR reports and background checks for potential and existing independent contractors.
• Follow up with Operations Managers for missing or illegible contracting paperwork.
• Assist the Operations team with contracting issues and/or questions regarding the contracting processes.
• Enter required Independent Contractor data into industry specific software program.
• Assign vendor numbers to new Independent Contractors and communicate the assignment to the Operations team.
• Handle responses to Independent Contractor inquiries regarding driver opportunities, contracting requirements, and other driver related issues.
• Prepare reports and conduct analysis as requested.
• Responsible for the maintenance of all independent contractor files, including daily filing.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Must be extremely detail oriented.
• Highly proficient computer skills must be able to toggle between multiple screens.
• Ability to understand the Independent Contractor relationship.
• Must be able to work with repetitive details and with routine responsibilities.
• Must have customer service and/or personnel support experience.
• Must be able to establish a high level of trust and credibility in the organization.
• Must be able to work effectively and efficiently in a fast-paced environment.
• Must be able to demonstrate quantitative and analytical skills.
• Must be able to effectively communicate verbally and in writing at all levels of the organization.
• Software programs including but not limited to MS Word, Excel, Outlook and database software.
• Ability to lift 25 pounds on occasion.
• Ability to work overtime as necessary.

Education, Experience, Certificates, and Licenses:

• High school diploma or GED required.
• Associate degree and/or bachelor’s degree in related discipline preferred.
• 2-5 years of previous administrative, legal, and/or compliance related experience required.
• Compliance and/or legal certificates preferred.

Shift Days: Monday-Friday

Shift Hours: 9:00am-5:30pm (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: up to $19.00 per hour (Dependent upon experience level.)

At USPack , our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

We are:

Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.