IBM Mainframe Print Engineer

MainframeMaster; Norcross, Northern (GA, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Travelers is seeking a Technology Operations Engineer I in our Print Center to join our Enterprise Technology Solutions organization. This role will focus on reliability, scalability, and performance of critical systems across print/mail, data, and mainframe print environments.

Based in Norcross, GA, the role will build automated solutions for availability, incident response, monitoring, and capacity planning, collaborating with development, product, and operations teams to drive improvements in

Responsibilities

• Responsible for performing analysis, design, and implementation of reliability-focused infrastructure, services, and on-premises environments with a high degree of accuracy.
• Define and implement technical requirements for infrastructure provisioning, monitoring, and deployment.
• Design and enhance CI/CD pipelines to improve deployment automation, rollback safety, and service reliability.
• Configure and optimize cloud-based and on-premises systems to ensure high availability, performance, and operational resilience.
• Implement and maintain monitoring, alerting, and incident response systems while ensuring adherence to security protocols in both cloud and on-premises deployments.
• Collaborate with software, platform, and infrastructure engineers to improve system reliability, scalability, and performance across hybrid environments.
• Perform other duties as assigned.

Job description

Travelers is seeking a Technology Operations Engineer I in our Print Center to join our organization as we grow and transform our Enterprise Technology Solutions organization. This role will help ensure the reliability, scalability, and performance of critical systems through a combination of software engineering and infrastructure expertise. This role will focus on print/mail, data, and mainframe print environment using database, programming, operating systems, hardware, and software experience. Technology Operations Engineers are responsible for building and maintaining automated solutions to manage system availability, incident response, monitoring, and capacity planning. These roles will collaborate closely with development teams, product owners, infrastructure, and operations teams to implement best practices and technical solutions to drive continuous improvement in service health while reducing operational toil and increasing deployment velocity.

This role is on-site, work essential role in our Norcross, GA office. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

What Will You Do?

• Responsible for performing analysis, design, and implementation of reliability-focused infrastructure, services, and on-premises environments with a high degree of accuracy.

Technical Execution:

• Define and implement technical requirements for infrastructure provisioning, monitoring, and deployment.
• Design and enhance CI/CD pipeline workflows to improve deployment automation, rollback safety, and service reliability while resolving infrastructure issues of intermediate complexity.
• Configure and optimize cloud-based and on-premises systems to ensure high availability, performance, and operational resilience.
• Implement and maintain monitoring, alerting, and incident response systems while ensuring adherence to security protocols in both cloud and on-premises deployments.

Strategic Input:

• Collaborate with software, platform, and infrastructure engineers to improve system reliability, scalability, and performance across hybrid environments.

Perform other duties as assigned.