IBM ISeries Manager

TEKsystems; Dallas (TX); Remote; USD 120,000 - 125,000; Full time

Job summary

TEKsystems in Dallas, TX is seeking aSenior IBM i Support professional to maintain IBM i environments, perform data analysis, and drive issue resolution across IT and business teams.

The role emphasizes operational support, system tuning, and modernization efforts rather than software development. Remote-friendly with permanent employment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Minimum 5 years supporting IBM i (iSeries/AS400) environments.
• Strong IBM i OS, job processing, system operations, and troubleshooting.
• Advanced SQL with DB2 for IBM i for data queries and validation.
• Experience guiding RPG ILE development or RPG developers.

Responsibilities

• Investigate, triage, troubleshoot, and resolve reported issues; assign to teams.
• Manage ticketing systems; ServiceNow preferred.
• Document cases and follow up through resolution.
• Collaborate with IT Operations, engineering, and business teams.
• Monitor queues and analyze data to identify root causes.
• Support testing and validation of system enhancements.

Skills

IBM i

DB2/SQL

Data analysis

RPG ILE

Troubleshooting

Education

Bachelor's degree or equivalent

Job description

TOP REQUIRED SKILLS (please only apply if you have this experience)

• Minimum 5 years of hands-on experience supporting IBM i (iSeries/AS400) environments.

• Strong understanding of IBM i operating systems, job processing, system operations, and troubleshooting methodologies.

• Strong working knowledge of DB2 for IBM i and advanced SQL skills, including the ability to query, analyze, troubleshoot, and validate data to support issue resolution and operational needs.

• Experience investigating data-related issues and performing root cause analysis using DB2 and SQL.

• Experience in RPG ILE (newer version) development environments and the ability to work with or oversee RPG developers.

Description

The Customer Support Manager is responsible for supporting internal business users and teams that rely on IBM i-based applications and services to perform their day-to-day operations. This role serves as a key liaison between business stakeholders and technical teams, helping to resolve issues, analyze data, and improve processes. The position works closely with IT Operations to support critical business systems, identify opportunities for improvement, and recommend modernization initiatives that enhance efficiency and accuracy. This is not a software development role. This position primarily provides case-based and operational support rather than phone-based help desk support.

Additional Skills & Qualifications

Responsibilities

Support internal business users by investigating, triaging, troubleshooting, and resolving reported issues, ensuring tickets are accurately categorized, prioritized, and assigned to the appropriate teams for timely resolution.

Experience working with ticketing systems is required; knowledge of ServiceNow is preferred.

Manage support cases from initial intake through resolution, ensuring accurate documentation and follow‑up.

Collaborate with engineering, operations, product, and business teams to address application, data, and process-related issues.

Work closely with the IT Operations team to support enterprise applications, operational processes, and technology initiatives.

Monitor support queues and prioritize work to meet established service level objectives.

Analyze data and system behavior to identify root causes and recommend solutions.

Identify recurring issues and recommend process improvements to improve operational efficiency and user experience.

Evaluate existing processes and systems and propose modernization opportunities, automation solutions, and technology enhancements.

Track support trends, service metrics, and operational performance indicators.

Assist with testing, validation, and implementation activities related to system enhancements and fixes.

Contribute to a culture of accountability, service excellence, innovation, and continuous improvement.

Required Qualifications:

Bachelors degree or equivalent practical experience.

Minimum 5 years of experience in customer support, application support, business systems support, technical support, or a related field.

Minimum 5 years of hands‑on experience supporting IBM i (iSeries/AS400) environments.

Strong understanding of IBM i operating systems, job processing, system operations, and troubleshooting methodologies.

Strong working knowledge of DB2 for IBM i and advanced SQL skills, including the ability to query, analyze, troubleshoot, and validate data to support issue resolution.

Additional Skills and Qualifications

• Experience in healthcare or healthcare-related environments.

• Background in project or program management, with the ability to coordinate support activities with broader initiatives.

• Exposure to or experience with engineering teams and processes related to enterprise applications.

• Understanding of RPG ILE development environments and the ability to work with or oversee RPG developers.

• Experience with operational process improvement and modernization initiatives.

• Familiarity with enterprise application support in remote work settings.

• Strong communication skills, with the ability to translate technical issues into clear, actionable information for business stakeholders.

Job Type & Location

This is a Permanent position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $120000.00 - $125000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

working on the benefits with the client

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.