IBH Referral and Support Specialist MA

Valleywise Health; Mesa (AZ); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Flexible Spending Accounts

100% Retirement Match in ASRS

Paid Time Off and Paid Holidays

Sick and Extended Illness Bank

Tuition Reimbursement Programs

Job summary

Valleywise Health in Mesa, AZ is hiring an IBH Referral and Support Specialist MA to work with IBH psychiatry and clinicians to provide behavioral health support to patients and families within the patient-centered medical home model. The role coordinates, monitors, and delivers medical assistant services, performs patient care, and supports front and back office operations.

Candidates must meet listed education options, be eligible for CMA or RMA certification, have a valid AZ driver’s license,

Qualifications

• Graduation from an accredited Medical Assistant program or Valleywise Health-approved course.
• A bachelor’s degree in Behavioral Health or any field with relevant experience.
• One year full-time or two years full-time with related environment experience.
• 18 credit hours in behavioral health plus two years experience, or four years with related experience.
• Must meet education/experience combinations for the MA role.
• CMA or RMA certification eligibility preferred.

Responsibilities

• Coordinate, monitor, and provide medical assistant services to IBH psychiatry provider.
• Perform patient care, secretarial, and technical services for patients from neonate to geriatric.
• Provide direct services to IBH patients including case management and linking to resources.
• Support crisis intervention and social determinants of health addressing.

Skills

Medical Assistant

Behavioral Health support

Patient communication

English proficiency

Education

Bachelor’s degree in Behavioral Health

Bachelor’s degree in any field

Associate degree + 2 years experience

18 credit hours in behavioral health + 2 years experience

High school diploma or GED + 4 years experience

Graduation from accredited Medical Assistant program

Job description

IBH Referral and Support Specialist MA Featured Job

Under the direction of the IBH Manager, the IBH Referral and Support Specialist works with the IBH psychiatrist and IBH Clinicians providing behavioral health support to patients and their families currently receiving primary care services with the patient-centered medical home model. This position coordinates, monitors, and provides medical assistant services to the IBH psychiatry provider. Demonstrates the professional skills and behaviors to promote comprehensive, cost-effective, and meaningful healthcare for consumers in a diverse healthcare environment. Performs patient care, secretarial, and technical-related services for the neonate through the geriatric patient population in the back and front office. This position also coordinates, monitors, and provides direct services to IBH patients, including case management and connecting individuals to community resources to address crisis situations and/or social determinants of health.

Valleywise Health is committed to providing high-quality, comprehensive benefits designed to help our employees and their families stay physically and financially fit. Known for the diversity of not only the community of patients we serve but also our workforce and the benefits we offer, such as:

Medical, Dental, and Vision Plans

Flexible Spending Accounts

100% Retirement Match in the Arizona State Retirement System (ASRS)

Paid Time Off and Paid Holidays

Sick and Extended Illness Bank

Tuition Reimbursement Programs

And much more!

Hourly Pay Rate: $18.97 - $27.98

Qualifications

Education or equivalency:
Requires graduation from an accredited program for Medical Assistants or Valleywise Health approved course AND:

A bachelor’s degree in a field related to Behavioral Health,orany other bachelor’s degree, and one (1) year of full-time experience working in an environment that prepares the candidate for the responsibilities of this role,or

Any associate degree and two (2) years of full-time experience working in an environment that prepares the candidate for the responsibilities of this role,or

Eighteen (18) credit hours of post-high school education in a field related to behavioral health and two (2) years of full-time experience working in an environment that prepares the candidate for the responsibilities of this role,or

A high school diploma or GED and four (4) years of full-time experience working in an environment that prepares the candidate for the responsibilities of this role,or

Must meet one of the following combinations of Education and Experience: Requires graduation from an accredited program for Medical Assistants or Valleywise Health-approved course.

Experience:

• Preferred experience working in an integrated healthcare setting that demonstrates an understanding of the required knowledge, skills, and abilities.
• Previous experience working with an interdisciplinary team is preferred.

Certification/Licensure:

Incumbents hired into this position must be eligible to sit for one of the following certification exams: Certified Medical Assistant (CMA) certification issued by the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA).

Requires possession of and ability to retain a current, valid Arizona-issued driver’s license in good standing, and must carry the AZ legally required minimum insurance coverage on personal vehicle at all times.

Knowledge, Skills, and Abilities:

Requires knowledge of substance use and mental health disorders.

Requires the ability to read, write, and speak effectively in English, including professional-level grammar, spelling, and punctuation usage.

Must be approachable, people-oriented, and a good listener.

Must be able to communicate effectively and have excellent customer service skills.

Must be able to develop, implement, and maintain policies and processes.

Requires the ability to be a creative, independent thinker.

Must exhibit high professionalism, customer service, and enthusiasm.

Must possess solid analytical and problem-solving skills.