IBCCP Case Manager Assistant

Graceworks Lutheran Services; Joliet (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a Case Manager Assistant. In this vital role, you will support clients in accessing essential breast and cervical health services, ensuring their documentation is accurate and complete. Your effective communication skills will be key as you collaborate with patients, healthcare providers, and team members. This position offers a dynamic work environment where your contributions will directly impact community health initiatives. If you're looking for an opportunity to make a difference while growing your career in healthcare, this role is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Paid time off

403b retirement plan

Qualifications

• 1-2 years experience in a medical office setting or applicable experience.
• Requires high school diploma or G.E.D. and effective communication skills.

Responsibilities

• Perform intake and follow-up with program clients and providers.
• Ensure completion of required documents and communicate effectively.

Skills

Effective communication skills

Computer skills

Bi-lingual in Spanish/English

Education

High school diploma or G.E.D.

Tools

EHR software

Microsoft Word

Microsoft Excel

Scheduling software

Cornerstone

Job description

Under the guidance of the IBCCP Case Manager, performs intake, follow-up with program clients and providers to ensure that clients are accessing breast and cervical services, and provides support to clients. Provides clerical assistance to ensure the IBCCP goals are achieved. Performs other tasks as assigned to assist in IBCCP and the VNA Health Center.

Reports To: Director of Health Center Operations

Primary Functions:

• Ensures IBCCP takes forms and other required documents are completed appropriately, and are error free, per IBCCP policies and procedures.
• Communicates effectively with patients, families, Providers, VNA and hospital staff.
• Notifies the IBCCP Case Manager of problems or alterations in patient status.
• Takes responsibility for the review and implementation of all IBCCP guidelines and procedures as directed by the IBCCP program.
• Completes applicable logs for women’s wellness tests completed.
• Tracks women’s wellness patients. This includes managing medical records, making phone calls, sending letters and interpreting.
• Processes IBCCP referrals, coordinates with patient to schedule their appointments and documents the referral progress in the EHR.
• Organize and coordinate the flow of patient related documentation in the EHR.
• Proficient in the use of EHR and IBCCCP related documentation in the EHR.
• Proficient in the use of scheduling software and in the ability to schedule procedures efficiently and effectively.
• Proficient in the use of Cornerstone.
• Able to scan patient related documents.
• Able to perform duties of the Mammography Secretary.
• Attends IBCCP required meetings in Chicago and Springfield.
• Assist the Mammography Technician with Mammography administrative assistant duties as needed.
• Ability to work off-site clinics as assigned.
• Understands and practices exposure control procedures.
• Familiarizes and complies with all VNA policies and procedures.
• Meets standards of behavior expectations.
• Follows established guidelines for use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.
• Other duties as assigned.

Compensation :Hourly Range: $20.00 - $21.45, depending on experience.

Shift Differential: $3.00 an hour for hours worked after 5:00 pm and any hours on a Saturday or Sunday.

Incentives : Earn up to $500.00 quarterly based upon meeting productivity goals.

Available Employee Benefits: Medical, Dental, Vision, STD, LTD, Life Insurance, Critical Illness and Personal Accident Insurance, 403b, PTO, Tuition Reimbursement.

Qualifications

• Requires high school diploma or G.E.D.
• 1-2 years experience in a medical office setting or applicable experience.
• Effective communication skills, including neat and legible handwriting/printing.
• Excellent computer skills with proficiency in Microsoft applications, including Word and Excel.
• Health policies and requirements (See Personnel Policies).
• Bi-lingual in Spanish/English as follows: Reading - Preferred. Written – Preferred. Speaking – Required.

Essential Functions/Physical Requirements:

1. Ability to communicate effectively verbally and in writing.
2. Tactile, visual and olfactory senses intact.
3. Manual dexterity sufficient to operate a computer.
4. Ability to deal effectively with high levels of stress.
5. Ability to frequently lift up to 50 lbs.

VNA complies with all laws enforced by EEOC and ADA.

Revised 9/14, 10/15, 2/22, 12/24
Last Review Date: 7/13, 9/14, 10/15, 12/16, 2/22, 12/24