IBCCP Case Manager Assistant

Graceworks Lutheran Services; Aurora (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a support specialist. In this role, you will ensure clients access essential breast and cervical services while providing clerical assistance. With a focus on effective communication and meticulous attention to detail, you will manage patient-related documentation and coordinate with healthcare providers. This position offers a competitive hourly wage, potential bonuses, and a comprehensive benefits package, making it an excellent opportunity for those looking to make a meaningful impact in the healthcare sector.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Paid time off (PTO)

403b retirement plan

Qualifications

• 1-2 years experience in a medical office setting.
• Bilingual in Spanish/English required for speaking.

Responsibilities

• Perform intake and follow-up with program clients.
• Manage medical records and schedule appointments.

Skills

Effective communication skills

Computer skills (Microsoft Word, Excel)

Bilingual in Spanish/English

Clerical assistance

Education

High school diploma or G.E.D.

Tools

EHR software

Scheduling software

Cornerstone

Job description

Under the guidance of the IBCCP Case Manager, performs intake, follow-up with program clients and providers to ensure that clients are accessing breast and cervical services, and provides support to clients. Provides clerical assistance to ensure the IBCCP goals are achieved. Performs other tasks as assigned to assist in IBCCP and the VNA Health Center.

Under the guidance of the IBCCP Case Manager, performs intake, follow-up with program clients and providers to ensure that clients are accessing breast and cervical services, and provides support to clients. Provides clerical assistance to ensure the IBCCP goals are achieved. Performs other tasks as assigned to assist in IBCCP and the VNA Health Center.

Reports To: Director of Health Center Operations

Primary Functions:

• Ensures IBCCP takes forms and other required documents are completed appropriately, and are error free, per IBCCP policies and procedures.
• Communicates effectively with patients, families, Providers, VNA and hospital staff.
• Notifies the IBCCP Case Manager of problems or alterations in patient status.
• Takes responsibility for the review and implementation of all IBCCP guidelines and procedures as directed by the IBCCP program.
• Completes applicable logs for women’s wellness tests completed.
• Tracks women’s wellness patients. This includes managing medical records, making phone calls, sending letters and interpreting.
• Processes IBCCP referrals, coordinates with patient to schedule their appointments and documents the referral progress in the EHR.
• Organize and coordinate the flow of patient related documentation in the EHR.
• Proficient in the use of EHR and IBCCCP related documentation in the EHR.
• Proficient in the use of scheduling software and in the ability to schedule procedures efficiently and effectively.
• Proficient in the use of Cornerstone.
• Able to scan patient related documents.
• Able to perform duties of the Mammography Secretary.
• Attends IBCCP required meetings in Chicago and Springfield.
• Assist the Mammography Technician with Mammography administrative assistant duties as needed.
• Ability to work off-site clinics as assigned.
• Understands and practices exposure control procedures.
• Familiarizes and complies with all VNA policies and procedures.
• Meets standards of behavior expectations.
• Follows established guidelines for use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.
• Other duties as assigned.

Compensation :Hourly Range: $20.00 - $21.45,depending on experience.

Shift Differential: $3.00an hourfor hours worked after5:00 pmand any hours on a Saturday or Sunday.

Incentives : Earn up to $500.00 quarterlybased upon meeting productivity goals.

Available Employee Benefits: Medical, Dental, Vision, STD, LTD, Life Insurance, Critical Illness and Personal Accident Insurance, 403b, PTO, Tuition Reimbursement.

Qualifications

• Requires high school diploma or G.E.D.
• 1-2 years experience in a medical office setting or applicable experience.
• Effective communication skills, including neat and legible hand writing/printing.
• Excellent computer skills with proficiency in Microsoft applications, including Word and Excel.
• Health policies and requirements (See Personnel Policies).
• Bi-lingual in Spanish/English as follows: Reading - Preferred. Written – Preferred. Speaking – Required.

Essential Functions/Physical Requirements:

1. Ability to communicate effectively verbally and in writing.
2. Tactile, visual and olfactory senses intact.
3. Manual dexterity sufficient to operate a computer.
4. Ability to deal effectively with high levels of stress.
5. Ability to frequently lift up to 50 lbs.

VNA complies with all laws enforced by EEOC and ADA.

Revised 9/14, 10/15, 2/22, 12/24
Last Review Date: 7/13, 9/14, 10/15, 12/16, 2/22, 12/24