Ian's Pizza State - Delivery Manager

Ian's Pizza; Madison (WI); On-site; USD 28,929 - 37,195; Full time

Benefits offered by this job

Health and dental

Retirement with up to 3% match

Profit-sharing

Flexible schedules

PTO starting day one

Job summary

Ian's Pizza in Madison, WI is seeking a Delivery Manager to lead our driver squad and support the GM/AGM in training and development. You will split time between managing operations and hands-on delivery duties, including packing orders, driving, and assisting with orders and stocking.

The role emphasizes leadership growth, team development, and a positive, energetic work culture. Expect evening and weekend shifts with overtime after 40 hours and a competitive hourly wage with tips.

Qualifications

• 3+ years as Delivery Driver in restaurants; lead/supervisor experience a plus.
• Must pass driver eligibility check with valid license and insurance.
• Bilingual in Spanish is a major plus.
• Food safety certification to be completed within 6 months.
• Reliable transportation for varied shift times; evenings and weekends.

Responsibilities

• Lead the delivery driver squad, ensuring high energy and smooth service.
• Train and develop staff on-shift; conduct quarterly reviews.
• Coordinate training, tools, and support with GM/AGM.
• Handle behind-the-scenes tasks: meetings, projects, and communications.
• Collaborate with leadership to keep department running smoothly.

Skills

Delivery leadership

Team training

Shift scheduling

Spanish bilingual

Education

Food safety certification

Job description

Why Ian's?

• $21.50-$26.50/hour with tips (minimum guarantee $21.50/hr). Work above 40 hours a week is paid as overtime.
• Excellent Benefits with health and dental, retirement benefits with up to 3% match, profit-sharing, flexible schedules, and more.
• Work-Life Balance with PTO accrual starting on day one, this role supports both your success and well-being.
• Inclusive, Supportive Culture with a crew committed to the Big Five - Dependability, Awareness, Connection, Generosity, and Effort.
• Growth Opportunities with advancement and a robust Management Training program!

About the Role

As the Delivery Manager, you're the leader of the driver squad! Keeping the energy high, the service smooth, and the vibe unmistakably Ian's. You'll work with the GM and AGM to make sure your driver crew has the training, tools, and support they need to crush every shift. Our team is supportive and strongly believes that you can take pride in your work and have fun at the same time!

You'll work shifts as a delivery driver in addition to your management duties. Packing up orders, loading your car, zipping around town to deliver happiness, all part of a day's work! You'll also take phone and online orders, enter them into the system, and help with cleaning, dishes, and stocking in the restaurant when you are not on the road.

A big part of your gig is training and developing your team on shift. You'll be the lead trainer for delivery: showing staff the ropes, giving helpful feedback, and running quarterly reviews. There's also the behind-the-scenes work: manager meetings, responding to messages, tackling special projects, and working with leadership to make your department run well.

Ian's Pizza is a fast-paced, high-volume restaurant, be ready to hustle on your shifts! The team will support you, you'll support them, and we'll have fun along the way. We pinky promise.

What You'll Bring to the Manager Team

• 3+ years of experience as a Delivery Driver in restaurants required. Previous lead, supervisor, or trainer experience is a huge plus!
• Embrace and embody the 2030 Vision, Company Values, Ian's Standards for Customer Service, Food Quality, and the Big Five.
• Must complete a food safety certification course within 6 months.
• Ability to stand and walk for long periods. To bend, crouch, and lift up to 30 lbs regularly, 50lbs on occasion. To use ovens, knives, and other equipment of the business.
• Able to use equipment of the business and in environments with temperature changes. You'll be working with sharp knives, hot ovens, cold walk-in coolers, etc.
• Reliable transportation for variety of shift times, including mornings, afternoons, and nights.
• Must pass the driver eligibility check and have a valid driver's license, car insurance, and reliable vehicle.
• Bilingual in Spanish is a major plus!

Delivery Manager Scheduling and Hours

Working 35-40 hours per week, you'll split your time between 30-35 hours in operations, working shifts and developing your team side-by-side, and 5-10 hours handling the behind-the-scenes magic like projects, admin tasks, and meetings. Any time over 40 is paid as overtime. Your schedule will drop 2-4 weeks at a time so you can plan your life and your pizza intake accordingly!

Our hours are Sunday-Wednesday 11am-10pm, Thursday 11am-2am, Friday-Saturday 11am-2:30am. You'll work a variety of shifts: opening, dinner, late night, and manager on duty. Late nights (10pm-4am) are required once per week.

The action happens on evenings and weekends! The ovens are roaring, phones are ringing, and the energy's high. So, we'll need you in the mix. You'll tag-team with the rest of the managers to handle emergencies and jump in when coverage is needed.

Apply on our Website Today!

Join a crew where you can be yourself, develop your leadership skills, and fill up on pizza!

Apply easily at ianspizza.com for the quickest response.