IAM Support Engineer (CyberArk)

JPC TECHNO INC; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

JPC TECHNO INC in Charlotte, NC, is seeking an experienced professional to provide operational support for IAM platforms including CyberArk. The role involves managing change requests, performing account management tasks, and ensuring operational security.

The ideal candidate will have over 5 years of experience in Information Security, a strong understanding of IAM concepts, and hands-on experience with CyberArk or similar platforms. Excellent communication and critical thinking skills are crucial as well.

Qualifications

• 5+ years of experience in Information Security or Identity & Access Management.
• Hands-on experience with CyberArk or similar privileged access platforms.
• Experience supporting IAM operational environments with defined SLAs.

Responsibilities

• Provide day-to-day operational support for IAM platforms including CyberArk.
• Perform BAU activities such as account unlocks and onboarding/offboarding.
• Analyze, create, and close change requests in alignment with established processes.

Skills

CyberArk

Production Support

LDAP (Microsoft AD)

Powershell Scripting

IAM experience

Job description

Must have Skill: CyberArk, Production Support, LDAP(Microsoft AD), Powershell Scripting, IAM experience

Must haves

• Ability to manage change requests through full lifecycle (analysis, build, validation, implementation, closure).
• Ability to install and configure, not just manage.
• Experience with looking up identity in various applications/places, they have a different app performing different access management.
• LDAP (Microsoft AD)
• Powershell Scripting
• Must be in production support/operations environment.

Plusses

• Good communication skill – (they will partner with audit, development, and engineering team – they need to be able to clearly understand the requirements).
• Critical thinking – (troubleshoot the incident, driving the incident and completing the documentation afterward).
• CyberArk certifications (Defender, Sentry, Guardian) or equivalent IAM solution experience.

Key Responsibilities

• Provide day?to?day operational support for IAM platforms including CyberArk and in?house IAM applications.
• Perform BAU activities such as account unlocks/unsuspends, onboarding/offboarding, password rotations, health checks, and access lifecycle tasks.
• Analyze, create, validate, implement, and close change requests in alignment with established processes.
• Support requests from IAM integration teams and internal stakeholders.
• Perform operational hygiene tasks including human/non-human account cleanup, permissions reviews, and audit activities.
• Troubleshoot incidents, assist in root-cause analysis, and support platform upgrades, patching, and maintenance.
• Identify and implement automation opportunities using scripting and APIs.
• Participate in on?call rotations to ensure high availability of IAM services.

Required Qualifications

• 5+ years of experience in Information Security or Identity & Access Management.
• Hands‑on experience with CyberArk or similar privileged access platforms.
• Experience supporting IAM operational environments with defined SLAs.
• Ability to manage change requests through full lifecycle (analysis? build? validation? implementation? closure).
• Solid understanding of IAM concepts, access lifecycle processes, and operational security controls.

Preferred Qualifications

• CyberArk certifications (Defender, Sentry, Guardian) or equivalent IAM solution experience.
• Experience supporting custom or in-house IAM applications.
• Familiarity with Active Directory, Windows/Linux administration, and cloud (AWS/Azure) IAM integrations.