CyberArk IAM Engineer - Production Support & Automation

JPC TECHNO INC; Charlotte (NC); On-site; Full time

Job description

Must have Skill: CyberArk, Production Support, LDAP(Microsoft AD), Powershell Scripting, IAM experience

Must haves

• Ability to manage change requests through full lifecycle (analysis, build, validation, implementation, closure).
• Ability to install and configure, not just manage.
• Experience with looking up identity in various applications/places, they have a different app performing different access management.
• LDAP (Microsoft AD)
• Powershell Scripting
• Must be in production support/operations environment.

Plusses

• Good communication skill – (they will partner with audit, development, and engineering team – they need to be able to clearly understand the requirements).
• Critical thinking – (troubleshoot the incident, driving the incident and completing the documentation afterward).
• CyberArk certifications (Defender, Sentry, Guardian) or equivalent IAM solution experience.

Key Responsibilities

• Provide day?to?day operational support for IAM platforms including CyberArk and in?house IAM applications.
• Perform BAU activities such as account unlocks/unsuspends, onboarding/offboarding, password rotations, health checks, and access lifecycle tasks.
• Analyze, create, validate, implement, and close change requests in alignment with established processes.
• Support requests from IAM integration teams and internal stakeholders.
• Perform operational hygiene tasks including human/non-human account cleanup, permissions reviews, and audit activities.
• Troubleshoot incidents, assist in root-cause analysis, and support platform upgrades, patching, and maintenance.
• Identify and implement automation opportunities using scripting and APIs.
• Participate in on?call rotations to ensure high availability of IAM services.

Required Qualifications

• 5+ years of experience in Information Security or Identity & Access Management.
• Hands‑on experience with CyberArk or similar privileged access platforms.
• Experience supporting IAM operational environments with defined SLAs.
• Ability to manage change requests through full lifecycle (analysis? build? validation? implementation? closure).
• Solid understanding of IAM concepts, access lifecycle processes, and operational security controls.

Preferred Qualifications

• CyberArk certifications (Defender, Sentry, Guardian) or equivalent IAM solution experience.
• Experience supporting custom or in-house IAM applications.
• Familiarity with Active Directory, Windows/Linux administration, and cloud (AWS/Azure) IAM integrations.