IAM Support Engineer

Vertisystem (A MOURI Tech Company); Greenville (SC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Vertisystem (A MOURI Tech Company) seeks a technical lead to rollout and operate a global MFA platform (OpenText Advanced Authentication). You will guide authentication, IAM, and security initiatives, providing Level 3 support and contributing to testing, documentation, and automation.

The role demands strong MFA/IAM experience, IT security background, and ability to work across worldwide teams, with a roughly 80% remote/20% onsite work arrangement. Enterprise-scale support experience is a plus.

Qualifications

• Strong experience with MFA and IAM technologies.
• Background in IT security, authentication, and access control solutions.
• Experience troubleshooting complex incidents and providing Level 3 support.
• Experience creating technical documentation and test plans/scripts.

Responsibilities

• Support and maintain global MFA environment (OpenText Advanced Authentication).
• Serve as a technical lead on medium to large initiatives as directed by the Product Owner and Manager.
• Provide consultation and subject matter expertise on authentication, access management, and IT security topics.
• Analyze business and technical requirements and develop work orders for external suppliers.
• Troubleshoot and resolve complex MFA-related incidents and requests, escalating to global support teams as needed.
• Provide Level 3 support for authentication platforms, applications, and processes.
• Assist with ensuring system integrity, security, scalability, and ongoing enhancements.
• Create and maintain technical documentation, procedures, and automated test scripts using Postman.
• Perform unit and integration testing and support automated testing and deployment processes.
• Define and adhere to development standards, testing procedures, documentation requirements, and best practices.

Skills

MFA expertise

IAM skills

IT security

Technical leadership

Tools

Postman

Job description

This role supports the rollout, ongoing operations, and enhancement of global Multi-Factor Authentication (MFA) platform, OpenText Advanced Authentication, across multiple departments and locations worldwide. The contractor will serve as a technical lead and subject matter expert for MFA, authentication technologies, identity and access management, and related IT security initiatives.

Key Responsibilities

• Support and maintain global MFA environment (OpenText Advanced Authentication).
• Serve as a technical lead on medium to large initiatives as directed by the Product Owner and Manager.
• Provide consultation and subject matter expertise on authentication, access management, and IT security topics.
• Analyze business and technical requirements and develop work orders for external suppliers.
• Troubleshoot and resolve complex MFA-related incidents and requests, escalating to global support teams as needed.
• Provide Level 3 support for authentication platforms, applications, and processes.
• Assist with ensuring system integrity, security, scalability, and ongoing enhancements.
• Create and maintain technical documentation, procedures, and automated test scripts using Postman.
• Perform unit and integration testing and support automated testing and deployment processes.
• Define and adhere to development standards, testing procedures, documentation requirements, and best practices.

Required Experience

• Strong experience with Multi-Factor Authentication (MFA) and Identity & Access Management (IAM) technologies.
• Background in IT Security, authentication, and access control solutions.
• Experience troubleshooting complex incidents and providing Level 3 support.
• Experience creating technical documentation and test plans/scripts.

Preferred Experience:

• Experience with Postman and automated testing is preferred.
• Previous experience supporting enterprise-scale or global IT environments is highly preferred.
• Experience with authentication platforms such as OpenText Advanced Authentication or similar solutions is a plus.

Work Location

Currently approximately 80% remote / 20% onsite.