IAM Specialist

Insight Global; Newark (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Insight Global in Newark, OH is seeking an IAM Specialist to support day-to-day identity and access management operations. You will grant and remove user access, update accounts, and fulfill access requests with accuracy in a fast-paced environment.

The role emphasizes security-minded judgment, escalation of risky access, and collaboration with a service desk background. Training on our IAM systems, including ServiceNow and SailPoint, is provided to the right candidate.

Qualifications

• 1-3 years IT support or help desk experience.
• Experience with ticketing environments, troubleshooting issues, fulfilling requests, and documenting work.
• Strong attention to detail in fast-paced, high-volume environments.
• Strong analytical and critical-thinking skills with sound judgment on access/security.
• Security-minded approach with ability to recognize and escalate risky access.
• Experience with ServiceNow or other enterprise ticketing platforms.
• Exposure to SailPoint or IAM/Identity Governance platforms.
• Experience with user account administration, access provisioning/deprovisioning, permissions, or Active Directory.

Responsibilities

• Grant and remove user access and update accounts.
• Fulfill access-related requests in a timely manner.
• Identify questionable or inappropriate access and escalate risks as needed.
• Work within a help desk/service desk environment handling tickets and documenting work.

Skills

IT support

Help desk

Ticketing

Detail-oriented

Analytical thinking

Security-minded

Access control

Active Directory

Education

Associate/Bachelor in IT or related field

Tools

ServiceNow

SailPoint

Active Directory

Job description

Job Description

The IAM Specialist will support day-to-day Identity and Access Management operations by granting and removing user access, updating accounts, and fulfilling access-related requests. The position requires someone who can work quickly while maintaining a high level of accuracy and attention to detail. This individual will also act as an important layer of security by identifying questionable or inappropriate access and escalating potential risks when necessary. The ideal candidate comes from a help desk or service desk environment where they have worked tickets, troubleshot problems, fulfilled user requests, and made sound decisions independently. Previous IAM experience is helpful, though the team can provide training on its systems and processes. Strong judgment, analytical thinking, urgency, and reliability are especially important for success in this role. ServiceNow and SailPoint experience are considered valuable advantages.

Skills and Requirements

1-3 years of IT support, help desk, service desk, or similar hands-on technical support experienceExperience working within a ticketing environment, including troubleshooting issues, fulfilling requests, and documenting work accuratelyStrong attention to detail with the ability to maintain a high level of accuracy in a fast-paced, high-volume environmentStrong critical-thinking and analytical skills with sound judgment when handling access or security-related concernsSecurity-minded approach with the ability to recognize inappropriate or potentially risky user access and escalating concerns appropriatelyAssociate’s or bachelor’s degree in IT, Computer Science, Cybersecurity, or a related technical field, or relevant service desk experienceExperience with ServiceNow or another enterprise ticketing/service management platformExposure to SailPoint or another Identity and Access Management / Identity Governance platformExperience with user account administration, access provisioning/deprovisioning, permissions, or Active DirectoryPrevious exposure to cybersecurity, IAM, account security, or access-control processes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].