IAM Manager: Okta & Automation Leader

Targa Resources

Houston (TX)

On-site

USD 120,000 - 170,000

Full time

33 hours ago

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Job summary

Targa Resources is seeking a seasoned Manager of Identity and Access Management to lead the IAM team, drive operational excellence, and advance Okta-enabled security across the organization. The role emphasizes reliable authentication, lifecycle automation, and strong collaboration with cybersecurity, compliance, and business stakeholders.

The position requires a Bachelor’s degree, 7+ years in IAM or related tech, and proven leadership, communication, and problem-solving skills.

Qualifications

Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or an equivalent combination of education and relevant professional experience.
Seven or more years of experience in Identity and Access Management, cybersecurity, infrastructure, or a related technology discipline.
Demonstrated experience leading or developing technical and operational teams.
Experience managing IAM operational services, including incidents, requests, escalations, SLAs, metrics, and continuous improvement activities.
Experience developing and maintaining standard operating procedures, technical documentation, and operational runbooks.
Working knowledge of identity lifecycle management, authentication, authorization, single sign‑on, multifactor authentication, directory services, and access governance.
Experience identifying opportunities for process automation and technical improvement.
Strong communication, organization, analytical, and problem‑solving skills.
Ability to work effectively with technical teams, business stakeholders, auditors, and leadership.
Regular and reliable attendance.

Responsibilities

Lead the daily operations of the IAM team and ensure identity and access requests, incidents, and operational activities are completed accurately and within established service levels.
Establish, monitor, and report on IAM operational metrics, trends, SLA performance, recurring issues, and improvement opportunities.
Use operational data to identify process gaps, reduce manual work, improve response times, and strengthen the user experience.
Oversee the development, maintenance, and periodic review of IAM standard operating procedures, support documentation, knowledge articles, and technical runbooks.
Establish clear operational ownership, escalation paths, and quality expectations across IAM services.
Partner with Service Management, Infrastructure, Applications, Cybersecurity, and business teams to address recurring issues and improve end-to-end service delivery.
Serve as an escalation point for complex or high-impact identity and access issues.
Support audit, compliance, and control activities by ensuring IAM processes are consistently executed and appropriately documented.
Lead, coach, and develop IAM analysts through regular feedback, mentoring, knowledge sharing, and career development.
Set clear expectations and help team members strengthen their technical, operational, communication, and problem-solving capabilities.
Build team capacity through cross-training, improved documentation, and reduced reliance on individual subject‑matter experts.
Promote accountability, collaboration, customer service, and continuous improvement across the IAM team.
Help team members prioritize work, manage competing demands, and communicate effectively with technical and business stakeholders.
Identify skill gaps and establish development plans that support current operational needs and future IAM capabilities.
Provide technical leadership for IAM engineering and process improvement initiatives, with a primary focus on Okta.
Identify and implement opportunities to automate identity lifecycle activities, access processes, operational controls, and recurring support tasks.
Improve the stability, scalability, security, and supportability of IAM platforms and integrations.
Partner with application and infrastructure teams to design and improve authentication, provisioning, deprovisioning, and access management integrations.
Establish engineering standards for configuration management, testing, implementation, documentation, and operational handoff.
Evaluate recurring incidents and technical issues to determine root causes and develop sustainable corrective actions.
Support the implementation and enhancement of single sign‑on, multifactor authentication, lifecycle management, and related identity capabilities.
Translate IAM requirements and operational challenges into practical technical solutions.
Oversee identity provisioning, modification, deprovisioning, authentication, and access management processes.
Ensure identity lifecycle processes are reliable, timely, appropriately controlled, and aligned with business requirements.
Support access reviews, least‑privilege practices, audit evidence requests, and remediation activities.
Partner with Cybersecurity, Compliance, Internal Audit, and application owners to address IAM‑related risks and control requirements.
Ensure operational and technical changes follow established change management, testing, approval, and documentation requirements.
Develop strong partnerships across Technology, Cybersecurity, Human Resources, Internal Audit, and business functions.
Communicate IAM service performance, operational risks, improvement initiatives, and technical priorities to leadership and key stakeholders.
Work with stakeholders to clarify IAM ownership, responsibilities, service expectations, and escalation paths.
Represent IAM in operational reviews, projects, audits, and cross‑functional initiatives.
Balance security, business needs, operational impact, and user experience when developing IAM solutions.
Other duties as assigned.