* Serve as the North American Center of Excellence (COE) lead for IAM, partnering with global COE counterparts to align standards, tooling, and best practices - ensuring IAM responsibilities and services are delivered consistently on a global basis* Serve as the technical lead for IAM integration on current and future mergers, acquisitions, and divestitures (M&A)* Lead the design, implementation, and operations of IAM programs including SSO, MFA, PAM, IGA, and directory services* Deliver measurable cost savings and operational efficiencies by leading product evaluations, tools consolidations, and IAM initiatives back by data-driven financial business cases* Enforce compliance with IAM policies and standards; Create procedures aligned to NIST, CIS, ISO 27001, SOX, and other applicable frameworks* Own user lifecycle management: joiner/mover/leaver (JML) execution, access provisioning, role engineering, and automated de-provisioning* Drive automation and self-service capabilities across the IAM function - including automated access requests, approvals, and provisioning - to reduce manual operations and improve the end-user service experience* Partner with End User Services and the Service Desk to identify and automate away manual, ticket-based access requests, replacing them with self-service and automated workflows* Deliver automated entitlement and permission reviews across SaaS, cloud, and on-prem applications* Mature Privileged Access Management (PAM) adoption, including vault adoption, session monitoring, and just-in-time (JIT) access* Partner with Cyber and Network Operations on global user controls, including Zero Trust and SSO group management - leading identity-centric network access controls and conditional access policy development* Build and maintain integrations between IAM platforms, HR systems (HCM), ticketing systems, and downstream applications via SCIM, LDAP, and API connectors* Define KPIs and metrics for access hygiene, orphaned accounts, and privilege sprawl; report SLA performance and program health to leadership quarterly* Partner across teams to advance the IAM roadmap, and support IAM vendor relationships, licensing, and contract renewals in collaboration with Cyber and Procurement* Serve as a technical mentor to IAM engineers and analysts, sharing best practices in design, implementation, and troubleshooting* Support audits (SOX, SOC 2, ISO 27001) with evidence of quarterly access reviews, control narratives, and remediation tracking* Drive IAM roadmap planning with a 12-18 month horizon, balancing security uplift with employee experience* 8+ years of progressive experience in information security or information technology, including 4+ years focused specifically on Identity and Access Management (IAM), with a demonstrated track record of applying automation and engineering discipline to reduce risk and manual effort* 3+ years serving as a senior or lead technical contributor on an IAM function or program within a mid-to-large enterprise environment (5,000+ employees), with direct accountability for security outcomes and operational metrics* Hands-on engineering experience designing, building, and operating enterprise IAM automation - including workflow engines, API/SCIM-based provisioning pipelines, and self-service access solutions that eliminate manual, ticket-based processes* Experience integrating joiner/mover/leaver (JML) automation with an HRIS platform (e.g., Workday, SAP SuccessFactors, or similar) to drive straight-through processing and eliminate manual provisioning touchpoints* Experience automating access certification/recertification campaigns at enterprise scale, reducing audit preparation time and manual reviewer effort* Experience supporting compliance and security audits (SOX, SOC 2, ISO 27001, HIPAA, or equivalent), with a focus on building repeatable, automated evidence-collection and control-monitoring processes* Experience managing PAM programs and vault platforms (e.g., CyberArk, BeyondTrust, Delinea) in production, including automating credential rotation, session monitoring, and just-in-time access to shrink the enterprise attack surface* Demonstrated success building data-driven business cases that translate automation and tooling consolidation into measurable cost savings and licensing efficiencies* Relevant industry certifications preferred (e.g., CISSP, CIAM, SC-300, Okta Certified Professional, or equivalent)* Strong engineering mindset: able to design, script, and deploy automated identity workflows (SCIM, LDAP, REST/API connectors) rather than relying on manual or ticket-driven processes* Proven ability to identify high-friction, manual IAM operations and re-architect them into scalable, self-service, automated solutions* Skilled in building automated provisioning, de-provisioning, and entitlement review pipelines across SaaS, cloud, and on-prem systems* Comfortable working across scripting/automation tooling (e.g., PowerShell, Python, workflow orchestration platforms) to extend platform capabilities beyond out-of-the-box functionality* Deep working knowledge of authentication and federation protocols (SAML 2.0, OAuth 2.0, OIDC, Kerberos, LDAP/LDAPS) and how they underpin a secure identity fabric* Strong grasp of Zero Trust architecture, conditional access, and least-privilege enforcement as engineering requirements, not just policy statements* Ability to harden IAM/PAM environments against credential theft, privilege escalation, and lateral movement, and to translate threat intelligence into control improvements* Skilled in defining and tracking security KPIs (orphaned accounts, privilege sprawl, stale entitlements, MFA/phishing-resistant authentication coverage) to continuously mature the identity security posture* Track record of measurably reducing manual operations, ticket volume, and mean-time-to-provision through automation and process redesign* Strong bias toward eliminating toil: consistently looks for ways to remove human touchpoints from repeatable IAM processes without compromising control* Ability to design for scale and resilience, ensuring automated processes hold up across M&A integrations, org changes, and growth* Skilled in building dashboards/metrics that give leadership real-time visibility into program health and operational throughput* Ability to build and present data-driven financial business cases for tooling consolidation, license optimization, and platform rationalization* Skilled in quantifying the ROI of automation initiatives (labor hours saved, ticket deflection, reduced audit remediation costs)* Strong vendor and contract management acumen, able to negotiate and manage IAM licensing to avoid overspend and redundant tooling* Ability to serve as a technical mentor, instilling automation-first and security-first engineering practices in junior engineers and analysts* Strong cross-functional collaboration with IT, HR, Legal, Compliance, Cyber, and Procurement to align automation initiatives with business and audit requirements* Effective communicator, able to translate technical automation and security work into business impact and cost-savings narratives for executive leadership* *401k savings & company match** *Paid time off** *Paid holidays** *Maternity leave** *Parental leave** *Military leave** *Other leaves of absence** *Health, dental, and vision benefits** *Health savings accounts** *Flexible spending accounts** *Life & disability benefits** *Identity theft protection** *Pet insurance** *Certain positions may include eligibility for a short-term incentive plan*