IAM Automation Engineer III - Infrastructure & SRE

Testing Site - JPMC; Columbus (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase is seeking an Infrastructure Engineer III to join the Corporate Technology IAM IGA Operations team. The role focuses on building automation, maintaining scripting workflows, and improving incident response for IAM/IGA platforms.

You will analyze incident data, support monitoring with Splunk and Grafana, and collaborate with applications to resolve issues across MyAccess, Entitlement Manager, and CertifyNow while contributing to CI/CD and runbooks.

Qualifications

• Formal training or 3+ years of experience in infrastructure engineering, site reliability, or platform operations.
• Foundational knowledge of scripting in Python or PowerShell with ability to read, modify, and create automation scripts.
• Familiarity with monitoring and observability tools (e.g., Splunk, Grafana, or similar).
• Exposure to incident management workflows and ITSM platforms (e.g., ServiceNow).
• Basic understanding of infrastructure concepts including networking, databases, and application deployment.
• Willingness to learn identity and access management domain concepts.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Build and maintain automation scripts and tooling (Python, PowerShell) to reduce manual operational work and recurring incident volume
• Analyze ServiceNow incident data to identify trending issues, recurring failures, and automation opportunities across IAM/IGA platforms
• Support monitoring and alerting infrastructure using Splunk and Grafana, including dashboard creation, alert tuning, and signal-to-noise optimization
• Develop and maintain automated remediation scripts for common incident patterns (service restarts, job failures, access request retries)
• Partner with application teams to troubleshoot and resolve incidents across MyAccess, Entitlement Manager, CertifyNow, and related IGA platforms
• Assist with CI/CD pipeline maintenance and deployment automation using Git/GitHub
• Contribute to operational runbooks, knowledge base articles, and incident response documentation
• Support database operations and reporting against SQL Server for operational analytics
• Participate in on-call rotation and incident response for IGA platform issues

Skills

Python

PowerShell

Automation

Problem solving

Tools

Splunk

Grafana

ServiceNow

Git/GitHub

SQL Server

Job description

JPMorgan Chase is seeking an Infrastructure Engineer III to join the Corporate Technology IAM IGA Operations team. The role focuses on building automation, maintaining scripting workflows, and improving incident response for IAM/IGA platforms.

You will analyze incident data, support monitoring with Splunk and Grafana, and collaborate with applications to resolve issues across MyAccess, Entitlement Manager, and CertifyNow while contributing to CI/CD and runbooks.