IAD Lead Lobby Agent

ABM Industries; Virginia (MN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries at Dulles International Airport is seeking a reliable Lead Air Terminal Attendant (Lead Lobby Agent) to oversee a work team on a designated shift, ensuring productivity and customer service standards are met.

The role requires at least 18 years old, no degree required, with preferred lead customer service experience; strong English communication, safety rule comprehension, and listening skills. ABM offers a comprehensive benefits package and a veteran-friendly workplace.

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED or college degree required.
• Preferred: One year of lead customer service or similar work experience.
• Ability to communicate effectively in English.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to present information clearly and respond to questions from passengers, managers, clients, and the public.
• Must possess and use effective listening skills.

Responsibilities

• Achieve operational performance and functional service activities.
• Provide technical guidance, interpret policies and procedures, and assist front line employees in performing tasks.
• Ensure shift schedules are complete a week in advance.
• Ensure all call-offs are covered.
• Accommodate changes in client staffing requests.
• Represent ABM Aviation in client/TSA/MWAA briefings and communicate with client representatives regularly.
• Manage daily schedules, including meals and breaks.
• Maintain daily shift reports for area supervisors and operations managers.
• Maintain communication with Shift Managers to monitor staffing levels.
• Move stanchions for queue management.
• Ensure compliance with safety, security, and quality standards.

Skills

Leadership

Customer service

English communication

Policy interpretation

Team coordination

Job description

Job Description

We are looking for a reliable and experienced Lead Air Terminal Attendant, also known as the Lead Lobby Agent, responsible for the direct oversight of an assigned work team/ area on a designated account and/or on designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met

Pay: $21.73/hr. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Location: Dulles International Airport

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Responsibilities

• Achieve operational performance and functional service activities.
• Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
• Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
• Ensure all call-off are covered.
• Accommodate increase / decreased client staffing requests.
• Manage the No-Fault Attendance Policy.
• Represent ABM Aviation by participating in client/TSA/MWAA briefings and communicating with Client representatives on a frequent basis regarding operations.
• Manage daily schedules, including employee lunches and breaks.
• Maintain daily shift report for area supervisors and operations managers.
• Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
• Move stanchions for optimal line queue management system.
• Ensure proper carry-one compliance is being met.
• 1+1 carry-on policy.
• Effectively coach, counsel and discipline employees.
• Responsible for the movement of personnel between checkpoints.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Physical Demands

(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The individual may be required to stand and walk, most of the work shift.
• Individual may be required to lift, carry, push and/or pull 50 pounds or more for most of the work shift.

Work Environment

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work environment has a moderate to heavy noise level.

Qualifications

Required:

• Must be 18 years of age or older
• No high school diploma, GED or college degree required.

Preferred:

• One (1) year of Lead customer service or similar work experience preferred
• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.
• Must also possess and utilize effective listening skills.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal.

For more information, visit www.abm.com