IA Operations Specialist

Osaic; Atlanta (GA); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time away

Job summary

Osaic is seeking a dedicated IWS Operations Specialist to join the Investment Advisory Support team in a hybrid work environment. You will assist advisors, clients, and internal teams across operational and service activities for qualifying accounts, focusing on delivering exceptional service during phone-based interactions.

You will support products, platforms, and processes to address customers' needs, and navigate advisory platforms such as Envestnet (WMP) and Wealthscape, ensuring accurate

Qualifications

• 2+ years of experience in financial services operations or broker-dealer setting.
• 2+ years working in a customer service operation or contact center.
• Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint.
• Excellent communication and organization/multi-tasking skills.
• A friendly and professional demeanor.

Responsibilities

• Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions.
• Support investment advisory needs dynamically across channels - phone; with product, platform and process knowledge; processing work items and requests.
• Assist with navigation in advisory platforms including: Envestnet (WMP), as well as core business platforms including IWS & NFS (Wealthscape).
• Create strong working relationships with advisors, their office staff and peers across the firm.
• Demonstrate critical thinking and problem-solving skills to identify customers' stated and unstated needs to deliver required outcomes with exceptional experience.
• Educate advisors where to find online information and other self-serve solutions.
• Meet stated satisfaction, quality and production goals.
• Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs.
• Keep up to date on changes to industry and business processes.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Independent work

Education

Bachelor's degree preferred

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

CRM systems

Envestnet WMP

Job description

Customer Service Opportunity in Financial Services

Osaic Investment Advisory (IWS) Operations Specialist

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office.

Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non-Exempt

Salary: $48,000 - $52,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including

location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/benefits

Summary:

As a member of our Investment Advisory (IWS) Support team, you will assist our advisors, their clients, and

other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP),

through phone support. You will collaborate with other functions across all aspects and stages of our processes

to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic.

Your primary focus will be supporting our products, platforms and processes to respond to our customer's

stated and unstated needs.

Responsibilities:

• Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions
• Support investment advisory needs dynamically across channels - phone; with product, platform and process knowledge; processing work items and requests
• Assist with navigation in advisory platforms including: Envestnet (WMP), as well as core business platforms including IWS & NFS (Wealthscape), etc.
• Create strong working relationships with advisors, their office staff and peers across the firm
• Demonstrate critical thinking and problem-solving skills to identify our customers stated and unstated needs to deliver required outcomes with exceptional experience
• Educate advisors where to find online information and other self-serve solutions
• Meet stated satisfaction, quality and production goals
• Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs
• Keep up to date on changes to industry and business processes
• All other duties as assigned

Education Requirements:

• Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. A minimum high school diploma or equivalent is required.

Basic Requirements:

• 2+ years of experience in financial services operations or broker-dealer setting
• 2+ years working in a customer service operation or contact center
• Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
• Excellent communication and organization/multi-tasking skills
• A friendly and professional demeanor
• Quick learner with basic technical skills to efficiently navigate through various systems
• Strong customer focus orientation
• High attention to detail, analytical mindset, and problem-solving skills
• Be able to work independently and maintain elevated levels of quality and accuracy while under pressure
• Self-motivated individual capable of meeting departmental expectations and deadlines
• Ability to participate and contribute to a team environment

Preferred Requirements:

• 4+ years of related brokerage experience
• 1+ years of investment advisory experience
• Experience with Envestnet / Wealth Management Platform
• Completion of the FINRA SIE exam