I.T. Technician

Full House Resorts, Inc; Cripple Creek (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading gaming company in Colorado seeks an IT Support Technician. The role involves supporting technology operations, troubleshooting hardware/software issues, and assisting with system upgrades. Candidates should have a basic understanding of IT systems and a strong desire to grow in the technology field, with a robust benefits package including health coverage and a 401(k).

Benefits

Health & Wellness: Medical, HSA, FSA, Dental, and Vision coverage.

Life insurance, disability coverage, and supplemental benefits.

401(k) plan with company matching after one (1) year of service.

Generous PTO program.

Free shuttle service from Colorado Springs and Woodland Park.

Complimentary local gym membership.

Tuition reimbursement and career development opportunities.

Employee savings on hotel and casino services.

Qualifications

• Basic understanding of computers and networking fundamentals.
• Strong interest in technology and desire to grow in the I.T. field.
• Up to 2 years of experience in a help desk or technical support role is a plus.

Responsibilities

• Assist with day-to-day technology support including troubleshooting.
• Help maintain records, manuals, and documentation for I.T. systems.
• Participate in technology projects and learn troubleshooting processes.

Skills

Customer service

Communication

Detail-oriented

Teamwork

Education

High school diploma or GED

Some college coursework or certification in I.T.

Tools

Windows operating systems

Job description

• Maintain regular and punctual attendance to ensure smooth business operations.
• Assist with day-to-day technology support, including computers, printers, phones, and network devices.
• Help set up, configure, and maintain desktops, laptops, and other peripherals under the guidance of senior I.T. staff.
• Assist with basic troubleshooting of hardware and software issues for staff and guest-facing systems.
• Help maintain records, manuals, and documentation for I.T. systems and processes.
• Support compliance with company policies, I.T. standards, and gaming regulations.
• Assist with installing software updates, performing preventive maintenance, and helping with system upgrades.
• Participate in technology projects and learn system troubleshooting processes with support from the I.T. Manager.
• Assist with maintaining and troubleshooting LAN/WAN, VoIP phone systems, Wi-Fi, and audiovisual equipment.
• Help document procedures and assist with creating training materials for end users.
• Report any technical concerns or suggestions for improvements to the I.T. Manager.
• Perform other related duties or special projects as assigned.

QUALIFICATIONS:

• Basic understanding of computers, Windows operating systems, and networking fundamentals.
• Strong interest in technology and a desire to grow in the I.T. field.
• Ability to follow instructions, work as part of a team, and communicate clearly.
• Strong customer service skills and a willingness to learn new systems.
• Must be detail-oriented and able to manage time effectively.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.
• Some college coursework or certification in I.T. (e.g., CompTIA A+, ITF+, or equivalent) preferred.
• Up to 2 years of experience in a help desk or technical support role is a plus, but not required.

CERTIFICATIONS AND LICENSES:

• Must be at least 21 years old.
• Must possess or be able to obtain a valid Colorado Gaming License.
• Valid driver’s license with a clean driving record required.

ADDITIONAL REQUIREMENTS:

• Able to lift up to 40 lbs. and perform tasks that require kneeling, crouching, and bending.
• Must be comfortable working in a fast-paced casino environment with periods of high noise.
• Occasional evening, weekend, or on-call work may be required.

COMPENSATION AND BENEFITS:

$25.00+ an hour based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.