IT Technician-NonEx

Rosie’s Gaming and Colonial Downs; Virginia; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the gaming and entertainment industry is looking for an IT Technician to ensure smooth operation and accessibility of IT systems. The role includes hardware setup, software troubleshooting, and user support in an inclusive environment that values diversity and collaboration.

Qualifications

• 1+ years of work experience in information technology or related field.
• Demonstrated working knowledge of software and web applications.
• Must obtain and maintain valid Virginia Racing Commission License.

Responsibilities

• Ensures smooth operation of computer systems and software applications.
• Installs and troubleshoots IT hardware and software.
• Provides onsite IT support for the gaming facility.

Skills

Analytical Skills

Problem-Solving Skills

Communication

Education

High school diploma or equivalent

Tools

Computer hardware

POS systems

Network equipment

Job description

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Title: IT Technician-NonEx

Requisition ID#: 873

Location:

New Kent, VA, US, 23124

Property: Colonial Downs Racetrack

Pay Range: Subject to local market conditions.

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

The IT Technician ensures smooth operation and accessibility of computer system resources, including back-office systems, front-of-house systems, telecommunications, personal computers, workstations and networking. Produces scheduled reports and maintains computer equipment asset inventories. Handles responsibilities related to POS, printers, scanners, credit card readers, kiosks, A/V equipment and mobile devices.

Essential Duties And Responsibilities

• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Provides onsite information technology support for the entire gaming facility.
• Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
• Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary.
• Performs routine maintenance on supported IT systems as required by company policies, procedures and state gaming regulations, including running backups, editing system data, running reports, etc.
• Creates and maintains end-user accounts and permissions as required, providing desktop support.
• May perform basic installation and programming of telephone system, copy machines, printers, etc.
• Assists with programming copiers for scanning and emailing documents.
• Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary.
• Educates users to reduce recurring issues by offering solutions to problems in a proactive manner.
• Trains staff in the use of new or changed systems.
• Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information.
• Maintains inventory of all computer-related equipment.
• May support Audio/Visual systems.
• Performs other duties as assigned.
  
  

#colonialdowns

Required Skills And Abilities

• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.
• Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner.
• Strong analytical and problem-solving skills.
  
  

Demonstrated working knowledge of software and web applications as well as system hardware.

Education And Experience

• High school diploma or equivalent.
• 1+ years of work experience in information technology or related field.
• A combination of education and experience may be considered.
• Must obtain and maintain valid Virginia Racing Commission License.
  
  

Physical Requirements & Working Conditions

• While performing the duties of this job, the Team Member is frequently required to sit or stand, walk, bend, stoop. Kneel, crouch, crawl, climb, balance, talk or hear and reach with hands and arms, use fingers to handle or feel objects, tools or controls.
• The Team Member is regularly required to sit at a desk and work on a computer for prolonged periods of time.
• The Team Member may be required to lift and/or move up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The Team Member is required to work effectively in a fast-paced environment while being able to move around all work areas effectively and efficiently.
• The Team Member may be exposed to moving mechanical parts.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.
  
  

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Nearest Major Market: Richmond

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Gambling Facilities and Casinos

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