I.T. Field Service Technician- Remote Work

Abbott; Central City (KY); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Tuition assistance

Health care coverage

401(k) with company match

Training and career development

Wellness programs

Company stability

Job summary

Abbott Field Service Technician in the United States covers capital service and technical support for assigned accounts. The role focuses on proactive support to maintain product performance, enhance customer loyalty, and drive retention across the territory.

Associates Degree or equivalent is required with about 2+ years of customer-facing experience; hospital/medical equipment exposure is preferred. Training programs and benefits are offered.

Qualifications

• Associates Degree or an equivalent combination of education and work experience.
• 2+ years experience interfacing with customers.
• Experience with capital equipment-engineering (preferred).
• Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Responsibilities

• Provide Level I/II phone and on-site support for hardware, software, and disposables.
• Perform proactive service to maintain system performance and resolve issues.
• Document customer complaints and actions taken accurately.
• Plan and prioritize visits and activities in each account.
• Assist with delivery and billing of products/services and monitor inventory.
• Support Sales with monitoring and implementing Service Contracts.
• Partner with Sales to develop account strategies and conduct reviews.
• Understand competitive landscape to maximize opportunities.
• Prepare and conduct training events to improve customer troubleshooting skills.

Skills

Customer interaction

Capital equipment experience

Medical imaging equipment

Education

Associates Degree or equivalent

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.

The Field Service Technician is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory/accounts. The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts.

• Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance. Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities to do in each account.
• delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly
• Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
• Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
• Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.
• Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.

Associates Degree or an equivalent combination of education and work experience

• ~2+ years experience interfacing with customers.
• ~ Experience with capital equipment-engineering (preferred).
• ~ Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Training and career development , with onboarding programs for new employees and tuition assistance

• ~ Financial security through competitive compensation, incentives and retirement plans
• ~ Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• ~ 401(k) retirement savings with a generous company match
• ~ The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Field Services DIVISION

Remote ADDITIONAL LOCATIONS

Liberty : 253 Financial Blvd.

WORK SHIFT

Standard

TRAVEL

Yes, 50 % of the Time

MEDICAL SURVEILLANCE

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.