I.T. Field Service Technician- Remote Work

Abbott; Tennessee; Remote; USD 60,000 - 78,000; Full time

Benefits offered by this job

Tuition assistance

Training programs

Health care benefits

401(k) with company match

Job summary

Abbott is seeking a Field Service Technician to deliver on-site and remote technical support for capital medical devices. You will work with hospital accounts to maintain system performance, train customers, and ensure service contracts are aligned with customer needs.

The role requires 2+ years of customer-facing experience, familiarity with hospital equipment, and ability to travel up to 50% of the time. Abbott offers comprehensive benefits and career development opportunities.

Qualifications

• 2+ years experience interfacing with customers.
• Experience with hospital/medical equipment and X-Ray equipment is preferred.
• Capital equipment engineering experience is a plus.

Responsibilities

• Provide on-site and phone support to proactively maintain product performance and resolve issues.
• Plan and prioritize customer visits and activities to in accounts as assigned.
• Assist with delivery, installation and service billing in accounts.
• Support sales team with service contracts and account reviews.
• Develop customer training to improve self-sufficiency in troubleshooting hardware/software.

Skills

Customer interfacing

Field service

Training delivery

Education

Associate Degree or equivalent

Hospital/medical equipment experience

Capital equipment engineering experience (preferred)

Tools

None

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.

The Field Service Technician is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory/accounts. The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts.

• Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance. Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities to do in each account.
• delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly
• Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
• Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
• Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.
• Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.

Associates Degree or an equivalent combination of education and work experience

• ~2+ years experience interfacing with customers.
• ~ Experience with capital equipment-engineering (preferred).
• ~ Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Training and career development , with onboarding programs for new employees and tuition assistance

• ~ Financial security through competitive compensation, incentives and retirement plans
• ~ Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• ~ 401(k) retirement savings with a generous company match
• ~ The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Field Services DIVISION

Remote ADDITIONAL LOCATIONS

Liberty : 253 Financial Blvd.

WORK SHIFT

Standard

TRAVEL

Yes, 50 % of the Time

MEDICAL SURVEILLANCE

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.