Field Service Technician

Abbott; Charlotte (NC); Remote; USD 31,000 - 62,000; Full time

Benefits offered by this job

Training & career development

Competitive compensation & retirement

Health care & wellbeing programs

Paid time off

401(k) retirement with company match

Job summary

Abbott is seeking a Field Services professional to provide Level I and II support for vascular hardware, software, and disposables. The role emphasizes proactive service, troubleshooting, and coordination of visits across accounts while partnering with the sales team to drive service contracts and account growth.

You will engage with hospital environments, understand imaging/OCT equipment, and help customers maintain uptime.

Qualifications

• Associates degree or equivalent education/experience.
• 2+ years of instrumentation experience in a Cath Lab.
• 2+ years of experience interfacing with customers.
• Experience with capital equipment engineering is preferred.
• Experience with Imaging/OCT is preferred.
• Experience with hospital/medical equipment and X‑Ray equipment is preferred.

Responsibilities

• Provide Level I and Level II phone and on-site support for hardware, software and disposable issues.
• Perform proactive service and troubleshooting to maintain system performance.
• Assess urgency of service requests and implement solutions aligned with Abbott needs.
• Record accurate documentation of customer complaints and actions taken.
• Plan and prioritize customer visits and activities across accounts.
• Coordinate orders, delivery and billing; monitor inventory and replenish as needed.
• Support Sales with Service Contract Sales in assigned accounts.
• Collaborate with Sales to develop account strategies during the commercial cycle.
• Understand competitive landscape to maximize opportunities and expand value.
• Prepare and deliver training to customers to improve self-sufficiency in troubleshooting hardware/software.

Skills

Technical support

Troubleshooting

Customer interfacing

Education

Associates degree

Tools

Capital equipment engineering

Imaging OCT

X-Ray equipment

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION

Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents. Preferred Locations: South Carolina; North Carolina; Tennessee; Kentucky

WHAT YOU'LL DO

• Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
• Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities to do in each account.
• Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly
• Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
• Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
• Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.
• Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
• Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.

EDUCATION AND EXPERIENCE YOU'LL BRING

• Associates Degree or an equivalent combination of education and work experience
• 2+ years relevant experience with instrumentation utilized in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment-engineering (preferred).
• Experience with Imaging/OCT (preferred).
• Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

WHAT WE OFFER

• Training and career development , with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

The base pay for this position is $22.45 - $44.85/hourIn specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services

DIVISION: AVD Vascular

LOCATION: United States of America : Remote

ADDITIONAL LOCATIONS: United States > Liberty : 253 Financial Blvd.

WORK SHIFT: Standard

TRAVEL: Yes, 50 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: is the Law link - Espanol: