(i) Program Manager – Core Consolidation / FACETS Transformation

System One; Baltimore (MD); Hybrid; USD 120,000 - 150,000; Full time

Job summary

System One is seeking a Program Manager to lead a FACETS transformation initiative within the healthcare payer space, consolidating legacy claims platforms into a unified FACETS environment. You will oversee cross‑functional teams across business, technology, operations, and vendors to drive milestones, risk management, and readiness for go‑live.

Candidates should have strong governance, executive communication, and experience with large‑scale, complex transformations in Hybrid/Waterfall/Agile

Qualifications

• Experience leading large healthcare payer programs.
• Hands‑on FACETS (NASCO FACETS) experience including claims systems.
• Strong governance, project management, and stakeholder management skills.

Responsibilities

• Lead end‑to‑end program governance including scope, schedule, budget, risks, dependencies, and change control.
• Align business and tech teams across operations, configuration, data migration, integrations, testing, and release management.
• Facilitate executive communications via weekly status meetings and steering committees.
• Coordinate delivery across internal teams and external vendors to meet milestones.
• Develop cutover, transition, training, communications, and hypercare readiness plans.
• Monitor program health using KPIs, milestones, and risk mitigation metrics.
• Identify and mitigate risks and drive timely issue resolution and decisions.

Skills

FACETS experience

Healthcare payer

Program governance

Executive communication

Hybrid/Agile/Waterfall

Data migration

Vendor management

Stakeholder management

Job description

PROGRAM MANAGER – CORE CONSOLIDATION / FACETS TRANSFORMATION

Location: Baltimore, MD or Washington, DC (DMV Area) Type: Contract to hire Schedule: 40 Hours/Week (EST) Work Model: Hybrid

JOB OVERVIEW

We're building a FACETS transformation team to support a large-scale healthcare payer modernization initiative focused on consolidating multiple legacy claims platforms into FACETS (NASCO FACETS).

As a Program Manager - Core Consolidation, you'll lead a high-visibility enterprise program that brings together business, technology, operations, and vendor teams to successfully migrate claims processing capabilities into a unified FACETS platform. This role is ideal for experienced leaders who thrive in complex transformation environments and have a passion for driving organizational change, operational readiness, and measurable business outcomes.

This is one of several opportunities expected to open as the program expands. Professionals with FACETS experience are encouraged to apply and join our pipeline for upcoming Program, Project, Engineering, Integration, and Data-focused opportunities.

WHAT YOU'LL DO

• Lead end-to-end program governance, including scope, schedule, budget management, risk assessment, dependency tracking, and change control.
• Drive alignment across business and technology teams, including claims operations, configuration, data migration, integrations, testing, and release management functions.
• Facilitate executive and stakeholder communications through weekly status meetings, steering committee reviews, and leadership presentations.
• Coordinate delivery activities across internal teams and external vendor partners to ensure project milestones and commitments are met.
• Develop and execute cutover, transition, and operational readiness plans, including training, communications, business readiness, and hypercare support.
• Monitor program health using key performance indicators, milestone tracking, risk burn-down metrics, and delivery dashboards.
• Identify and mitigate program risks while driving timely issue resolution and decision-making.
• Support enterprise transformation efforts by ensuring successful adoption of new processes and technologies.

REQUIRED QUALIFICATIONS

• Experience managing large-scale programs within a healthcare payer, health insurance, or managed care environment.
• Hands‑on FACETS (or NASCO FACETS) experience, with a minimum of 1 year working in claims systems.
• Proven success leading complex, enterprise‑wide initiatives involving both technology implementation and business transformation.
• Strong program governance, project management, and stakeholder management experience.
• Excellent communication skills with the ability to present to executive leadership and steering committees.
• Experience managing delivery across Agile, Waterfall, or hybrid project methodologies.
• Experience on building success metrics and monitoring delivery progress, milestones, KPI movements, and risk mitigation.
• Ability to coordinate multiple workstreams and drive results in a fast‑paced environment.

NICE TO HAVE

• Experience with FACETS or NASCO FACETS implementations, migrations, upgrades, or modernization initiatives.
• PMP and/or SAFe certification.
• Background in claims platform consolidation, core administrative system transformations, or large‑scale payer modernization programs.
• Experience overseeing data conversion, system integrations, testing, deployment, and operational readiness activities.
• Knowledge of healthcare claims processing and payer operations.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.