I/C Consultant

U.S. Xpress, Inc.; Tunnel Hill (GA); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Employee Stock Purchase Plan

Short Term Incentive Program

Pet Insurance

Life insurance

Job summary

U.S. Xpress, Inc. is seeking a Driver Supervisor to oversee performance and training for a team of drivers at the Tunnel Hill terminal. The role emphasizes safety, on-time service, and strong customer-facing communication.

The ideal candidate will hold a bachelor’s degree or equivalent experience, with 2+ years in driver or customer-facing roles and proficiency in Microsoft Office. This on-site position comes with comprehensive benefits and a competitive compensation range.

Qualifications

• 2+ years of experience in driver or customer facing role.
• Bachelor’s degree or equivalent experience required.
• Proficiency with Microsoft Office and strong communication skills are essential.

Responsibilities

• Supervise driver performance according to policy and regulations.
• Directly supervise multiple drivers and support training needs.
• Ensure driver satisfaction and on‑time service; address issues and disputes.
• Promote safe operations and manage capacity with driver PTA’s.
• Collaborate cross-functionally to uphold company values and service levels.
• Handle inquiries via phone, live chat, and email to assist drivers with delays and issues.
• Monitor KPIs around P&L, fuel management, and utility.

Skills

Microsoft Office

Written and verbal communication

Interpersonal skills

Judgment & problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Who We Are

U.S. Xpress is one of the nation's largest asset-based trucking companies. Relentlessly delivering big ideas. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit‑sharing, 401k, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

TUNNEL HILL USX TERMINAL

Monday - Friday 8AM - 6 PM

Position open to remote: No

Grade: ES11

Compensation Range: $48,800-$61,000

What You’ll Do

• Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Responsible for the satisfaction of a driver while they are over the road.
• Makes recommendations for performance documentation to include promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on‑time service.
• Manage company performance objectives with drivers and monitor that performance.
• Ensure on‑time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Monitor and Manage KPI’s around P&L, Fuel Management, and Utility.

Supervisory Responsibility

30-50 Drivers

Education

• Bachelor’s degree or equivalent experience required

Experience

• 2+ years of experience in driver or customer facing role required

Skills/Certifications

• Proficient with Microsoft Office suite
• Good written and oral communication skills
• Good interpersonal skills
• Good judgment and problem‑solving skills

Work Environment / Physical Requirements – Normal Office Settings

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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