I/C Consultant

U.S. Xpress; Tunnel Hill (GA); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

Health Savings Account

Flexible Spending Accounts

Paid Holidays

Paid Time Off

401k with employer match

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress in Tunnel Hill, GA is seeking an I/C Consultant to supervise drivers and execute initiatives focused on driver satisfaction and customer focus. The role is Monday–Friday, 8AM–6PM, with no remote option, and offers a compensation range of $48,800–$61,000.

Ideal candidates will have 2+ years in driver or customer-facing roles, a Bachelor's degree or equivalent experience, and strong Microsoft Office skills. Supervise up to 30–50 drivers and uphold safety and performance standards.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of experience in driver or customer-facing role.
• Proficient with Microsoft Office and strong communication skills.

Responsibilities

• Supervise driver performance according to company policies, DOT regulations, and applicable laws.
• Directly supervise multiple drivers and provide coaching or training as needed.
• Ensure driver satisfaction while over the road and address issues promptly.
• Recommend performance documentation, promotions, or terminations as appropriate.
• Address driver disputes and promote safe operations.
• Maintain driver capacity and the seated truck count to meet service needs.
• Ensure on-time service and coordinate with Customer Service as needed.
• Communicate service deviations to Customer Service quickly and accurately.
• Collaborate cross-functionally to uphold company values and mission.
• Respond to driver inquiries via phone, live chat, and email regarding delays, service issues, or payroll.
• Monitor KPIs around P&L, fuel management, and utility.

Skills

Driver leadership

Customer focus

Microsoft Office

Education

Bachelor's degree or equivalent experience

Job description

I/C Consultant
TUNNEL HILL USX TERMINAL
Monday - Friday 8AM - 6 PM
Position open to remote: No
Grade: ES11
Compensation Range: $48,800-$61,000

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S

What You’ll Do:

We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

• Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Responsible for the satisfaction of a driver while they are over the road.
• Makes recommendations for performance documentation to include promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
• Manage company performance objectives with drivers and monitor that performance.
• Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.

• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Monitor and Manage KPI’s around P&L, Fuel Management, and Utility.

Supervisory Responsibility: 30-50 Drivers

What We’re Looking For:

Education

• Bachelor’s degree or equivalent experience required

Experience

• 2+ years of experience in driver or customer facing role required

Skills/Certifications

• Proficient with Microsoft Office suite
• Good written and oral communication skills
• Good interpersonal skills
• Good judgment and problem-solving skills

Work Environment / Physical Requirements – Normal office settings

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.