Hyundai Automotive Service Advisor

Burns Buick GMC; Marlton (NJ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Professional team

Established dealership

Job summary

Burns Hyundai is looking for an active, engaged and customer-focused Service Advisor to join our team. We have a large, established customer base throughout Mount Laurel and South Jersey—and significant opportunity to continue growing our service business.

The successful candidate will take ownership by answering the phone, returning calls, keeping customers informed, and confidently asking for the business.

Qualifications

• Deliver an outstanding customer experience.
• Manage a meaningful daily customer workload.
• Answer calls and return messages promptly.
• Keep customers proactively updated.
• Clearly explain maintenance and repair recommendations.
• Present needed services confidently and professionally.
• Build trust and long-term customer relationships.
• Keep repair orders moving from write-up through delivery.
• Take ownership of customer satisfaction and individual performance.

Responsibilities

• Deliver an outstanding customer experience.
• Manage a meaningful daily customer workload.
• Answer calls and return messages promptly.
• Keep customers proactively updated.
• Clearly explain maintenance and repair recommendations.
• Present needed services confidently and professionally.
• Build trust and long-term customer relationships.
• Keep repair orders moving from write-up through delivery.
• Take ownership of customer satisfaction and individual performance.

Skills

Customer-focused

Strong communicator

Organization

Sales mindset

Job description

Burns Hyundai is looking for an active, engaged and customer-focused Service Advisor to join our team.

We have a large, established customer base throughout Mount Laurel and South Jersey - and significant opportunity to continue growing our service business.

The business is here.

We are looking for someone who will take ownership of that opportunity: answer the phone, return calls, keep customers informed, identify legitimate service needs and confidently ask for the business.

Our goal is to continue building Burns Hyundai as the destination dealership for exceptional customer service, outstanding value and a great ownership experience.

What Success Looks Like

• Deliver an outstanding customer experience
• Manage a meaningful daily customer workload
• Answer calls and return messages promptly
• Keep customers proactively updated
• Clearly explain maintenance and repair recommendations
• Present needed services confidently and professionally
• Build trust and long-term customer relationships
• Keep repair orders moving from write-up through delivery
• Take ownership of customer satisfaction and individual performance

Who We Are Looking For

• Energetic, engaged and highly responsive
• Strong communicator
• Organized and disciplined with follow-up
• Comfortable managing multiple customers and priorities
• Customer-focused with a strong sales mindset
• Confident discussing recommendations, pricing and value
• Professional, dependable and accountable
• Motivated to grow skills, responsibility and income

Previous dealership, automotive service center or repair facility experience is strongly preferred, but not required.

We are also open to exceptional candidates from other fast-paced, customer-facing sales or service environments.

If you know how to build trust, communicate well, stay organized and ask for the business, we are willing to teach the automotive side.

Why Burns Hyundai?

• $80,000–$120,000+ earning opportunity
• Large, established customer base
• Strong service traffic and untapped growth opportunity
• Medical, dental and vision benefits
• 401(k) with company match
• Paid time off
• Professional, team-oriented environment
• Established dealership group with more than 50 years in the automotive business
• Opportunity for advancement and increased earning potential

We believe strong financial performance and exceptional customer treatment should go hand in hand.

We expect our people to communicate, follow the process, take ownership and perform at a high level - and we believe management has an equal responsibility to provide the tools and support necessary for them to succeed.

If you like being busy, take pride in responsiveness and want the opportunity to build a strong book of business and earn at a high level, we want to hear from you.