Hyperscale Growth Account Manager (Remote)

Iron Mountain; Memphis (TN); Hybrid; USD 68,000 - 86,000; Full time

Benefits offered by this job

Hybrid work options

Generous time off

Health, wellness, retirement plans

Career growth within global org

Job summary

Iron Mountain is seeking a motivated Hyperscale Account Manager to join our Data Center team. You will be the single point of contact for a major hyperscale account, ensuring client satisfaction and delivering world-class service.

You will lead client relationships, manage SLAs, coordinate cross‑functional work, interpret MSAs/SOWs, oversee invoicing, and report on performance with QBRs. The role requires US travel and strong account management skills.

Qualifications

• Experience managing client relationships and delivering programs in a fast‑paced environment.
• Ability to interpret MSAs/SOWs and manage invoicing and reporting.
• Strong written and verbal communication, with excellent time management and multitasking.
• Bachelor's degree encouraged; willingness to travel across the United States.

Responsibilities

• Lead client relationships and respond to inquiries; communicate SLAs and align with internal teams.
• Coordinate cross‑functional execution to ensure assets are received, processed, and reconciled; investigate discrepancies.
• Interpret MSAs/SOWs and oversee project scope; manage third‑party vendors for warranties and asset disposal.
• Generate quarterly business reviews and manage monthly invoicing and settlement reporting to Finance.

Skills

Account management

Contractual acumen

Financial data analysis

Communication

Time management

Education

Bachelor's degree

Job description

Iron Mountain is seeking a motivated Hyperscale Account Manager to join our Data Center team. You will be the single point of contact for a major hyperscale account, ensuring client satisfaction and delivering world-class service.

You will lead client relationships, manage SLAs, coordinate cross‑functional work, interpret MSAs/SOWs, oversee invoicing, and report on performance with QBRs. The role requires US travel and strong account management skills.