Hyperconverged Infrastructure Analyst

ADT; Irving (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

ADT is seeking an HCI Platform Analyst responsible for supporting and operating enterprise hyperconverged infrastructure environments. This role includes day-to-day operations, monitoring, and troubleshooting across integrated compute, storage, and networking stacks.

The ideal candidate will have foundational HCI knowledge, assist in building HCI clusters, and maintain compliance with engineering standards. This position requires strong troubleshooting skills, familiarity with VMware platforms, and a willingness to learn deeper infrastructure responsibilities.

Qualifications

• 2 to 5+ years of experience in infrastructure operations.
• Hands-on experience with virtualization platforms.
• Exposure to enterprise infrastructure environments.

Responsibilities

• Support day-to-day operations of hyperconverged infrastructure.
• Assist with building, deploying, and expanding HCI clusters.
• Monitor infrastructure performance and troubleshoot issues.

Skills

Foundational knowledge of hyperconverged infrastructure

Working knowledge of VMware virtualization platforms

Basic understanding of server hardware

Familiarity with Layer 2 networking

Strong troubleshooting skills

Collaborative skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

VMware ESXi

PowerShell

Python

Job description

The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.

The ideal candidate is a hands-on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and performant environments under established engineering standards.

Duties and Responsibilities:

• Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.
• Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.
• Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.
• Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.
• Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.
• Support provisioning and management of virtual machines, storage resources, and cluster configurations.
• Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.
• Support and troubleshoot infrastructure components including compute, storage, and network layers.
• Monitor infrastructure performance (CPU, memory, storage, latency) and elevate issues when thresholds are exceeded.
• Assist with OS installations, system builds, and server provisioning activities.
• Support license management tracking and validation for infrastructure platforms and software.
• Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.
• Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.
• Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.
• Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.
• Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.
• Follow operational runbooks for incident response, change implementation, and maintenance activities.
• Troubleshoot L2-level infrastructure issues and elevate complex problems with clear diagnostics.
• Maintain system documentation, runbooks, and inventory records.
• Participate in 24x7 on-call rotation, providing after-hours support for infrastructure incidents.
• Perform other duties as assigned.

Skills and Competencies:

• Foundational knowledge of hyperconverged infrastructure (HCI) concepts (compute + storage + networking stack).
• Working knowledge of VMware virtualization platforms (ESXi, vCenter).
• Basic understanding of server hardware, compute nodes, and storage integration within HCI environments.
• Familiarity with Layer 2 networking concepts, including VLANs and basic switching.
• Exposure to infrastructure services such as DNS, VIPs, and load balancing.
• Understanding of infrastructure lifecycle management (patching, upgrades, firmware updates).
• Basic understanding of infrastructure monitoring and observability tools.
• Exposure to automation and scripting (PowerShell, Python, or similar) is a plus.
• Strong troubleshooting and problem-solving skills in a production support environment.
• Ability to follow standard operating procedures and execute tasks with discipline.
• Strong attention to detail and ownership in execution of operational tasks.
• Ability to collaborate across infrastructure, network, and application teams.
• Willingness to learn and grow into deeper infrastructure engineering responsibilities.
• Dell VxRails, or HPe dHCI experience.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2 to 5+ years of experience in infrastructure operations, system administration, or data center support roles.
• Hands-on experience with virtualization platforms (VMware preferred).
• Exposure to enterprise infrastructure environments (compute, storage, or networking).

Preferred Qualifications:

• Exposure to hyperconverged infrastructure platforms (Nutanix, VMware vSAN, or similar).
• Experience with server provisioning, OS installation, and lifecycle management.
• Familiarity with VLANs, DNS, and basic networking concepts.
• Exposure to monitoring, observability, or infrastructure tools.
• Basic automation or scripting experience.
• Familiarity with ITIL processes (incident, change, problem management).

Required Licensing or Certifications:

• HPe or Dell/EMC certifications
• Cloud certifications
• HCI certifications

Working Conditions:

• May require after-hours, weekend, or off-shift work during incidents, maintenance windows, or critical business events.
• Participation in a rotating 24x7 on-call support model is required.
• If applicable, list the travel requirements for the job.

Travel:

Light travel, 10%