Hypercare support consultant (Order to Cash & Procure to Pay)

SANS Consulting Services, Inc.; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

SANS Consulting Services, Inc. is seeking a Hypercare support functional MFG/SCM Consultant with deep expertise in Order to Cash and Procure to Pay, focusing on D365 and Oracle ERP environments.

You will manage end-to-end O2C and P2P cycles, resolve incidents, and coordinate with cross-functional teams to close tickets efficiently. The role requires 12+ months commitment, hands-on ERP experience, and prior hypercare/PM exposure.

Qualifications

• Bachelor’s degree in computer science, software engineering, or related field.
• 15+ years IT experience with 10–12 years in ERP consulting/support focused on Order to Cash and Procure to Pay.
• Hands-on experience with end-to-end O2C and P2P cycles on D365 and Oracle ERPs.
• Hypercare support background and PM experience on D365/Oracle ERP projects.
• Ability to coordinate with teams and bring tickets to closure using ServiceNow.

Skills

Order to Cash

Procure to Pay

D365

Oracle ERP

Hypercare support

ServiceNow

Education

Bachelor’s degree in Computer Science / Software Engineering or related field

Tools

ServiceNow

Job description

Role

Hypercare support functional MFG/SCM Consultant (Order to Cash & Procure to Pay) - D365 & Oracle ERPs || ONLY USC/GC || ONLY W2

Duration

12+ months (minimum)

Work Model

The candidate must have to work from nearest Client office(s) in US/Canada

Travel Requirement

Travel to client location to address any business-critical scenario

Job Description

• Bachelor’s degree in computer science, Software Engineering, or related field
• 15 + overall experience in IT and 10 to 12 years of relevant experience of consulting/supporting. Order to Cash & Procure to Pay cycles on ERP systems
• Hands-on experience and understanding of Order to Cash and Procure to Pay end to end cycles. D365 & Oracle ERPs experience is mandatory
• Significant expert ERP domain knowledge and technology agnostic
• End to end ERP experience (majorly 2 dominant systems: D365 & Oracle)
• Expert in handling Order to Cash and Procure to Pay cycles / tickets to appropriate teams and bring them to closure
• Should have worked as a hyper care support consultant/PM in past on D365 & Oracle ERPs

Mandatory Skills

• End to end and extensive experience in Order to Cash & Procure to Pay cycles (D635 & Oracle – two dominant ERPs, specifically)
• Experience of working with Service Now for hypercare support

Good to Have

• Exposure to Agile – Scrum ways of working.

Regards,

510 Thornall St. Suite 375 Edison, NJ 08837a