Hyde Park - Window Dispatcher - Transit

Fountain; Boston (MA); On-site; USD 32,777 - 46,682; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance benefits

401(k) with 4% employer match

Paid holidays

On-the-job training and skills development

Job summary

A leading mobility solutions company is seeking a Window Dispatcher in Boston. You will oversee daily assignments, communicate with drivers, and provide excellent customer service. The ideal candidate should possess organizational skills and the ability to problem-solve in a fast-paced environment. Benefits include competitive compensation and comprehensive health insurance. Join a company valuing diversity and an inclusive workplace.

Qualifications

• 2 years of experience in dispatch, call center, customer service, or similar field is preferred.

Responsibilities

• Directs and monitors daily assignments and schedules drivers.
• Responds to emergency calls and facilitates emergency response.
• Handles customer concerns effectively.

Skills

Organizational skills

Effective communication

Problem-solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Computerized routing software

Job description

Address 180 Meadow Rd, Boston, MA 02136, USA

Compensation $28.84/hour

Job Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

The Window Dispatcher will report to the Operations Manager and is responsible for problem-solving and can provide high-end customer service experience through our nationwide operations. Transportation experience is not mandatory but the desire to be successful is! As a Dispatcher you will be answering a high volume of incoming calls, communicating with drivers, responding to email inquiries as well as problem solving throughout the day.

Duties and Responsibilities

• Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
• Ensures direct and indirect daily activities of drivers are assigned and accomplished on time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and direct them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.

Skills Required and Physical Demands

• Organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Communicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills).
• Read and interpret documents and instructions from customers and other team members.
• Perform work activities requiring cooperation and instruction.
• Function in a fast-paced environment, under substantial pressure.
• Work within the appropriate level of independence.
• Problem solving.
• Operate two-way and emergency radio systems.
• Efficiency in using Microsoft Office Program and computerized routing software.
• Work independently.
• Read road and street maps.
• Keep organized and accurate records relating to overall dispatch and routing responsibilities.

Education and Qualifications

Hard requirements:

High school diploma or GED

Preferred requirements:

• 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.