Hybrid Work Management Specialist I: Dispatch & Support

Duke Energy; Kernersville (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance

Job summary

Duke Energy is seeking a learner-level Work Management Specialist to provide administrative and work-management support within Distribution, Customer Experience & Services. The role emphasizes reliability, safety, and cost management while delivering quality customer service.

The position operates in a hybrid environment, requiring collaboration with internal teams and external customers, and involves after-hours storm restoration support and cross-functional coordination.

Qualifications

• High School/GED required.
• One to three years of providing customer service support.
• Effective written and verbal communication and interpersonal skills.
• Demonstrates excellent customer skills.
• Collaborates effectively in a team environment.

Responsibilities

• Schedules and executes work tasks on time.
• Communicates reliability details to customers using tools.
• Assists with storm-related dispatch and after-hours support.
• Supports with meeting minutes, office logistics, and record maintenance.
• Maintains confidentiality of company information.

Skills

Customer service

Microsoft Office

Written and verbal communication

Team collaboration

Problem solving

Education

High School/GED

Tools

Microsoft Office

Job description

Duke Energy is seeking a learner-level Work Management Specialist to provide administrative and work-management support within Distribution, Customer Experience & Services. The role emphasizes reliability, safety, and cost management while delivering quality customer service.

The position operates in a hybrid environment, requiring collaboration with internal teams and external customers, and involves after-hours storm restoration support and cross-functional coordination.