Hybrid Travel Docs Specialist — Detail‑Oriented & AI‑Driven

Collette Group; Providence (RI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Collette is seeking a Production Associate to join the Production/Distribution Team. This hybrid role is based at our headquarters in Pawtucket, RI.

The role focuses on the preparation and quality control of all guest travel documents and supporting daily operations. The Production Associate will create and proof traveler documents using Collette Systems, manage document timelines, and handle internal communications.

Qualifications

• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or other Microsoft Office programs such as Excel, to enter data) and ability to learn Production System.
• Detail oriented and organized self-starter.
• Ability to multi-task and prioritize workflow.
• Ability to work productively and proficiently, both independently and as a team.
• Able to work a flexible schedule (including occasional overtime and holidays).
• Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes and drive efficiency across the organization.

Responsibilities

• Use Collette Systems to create & proof documents for travelers
• Manage daily workflow to ensure that travelers will get their documents in a timely manner.
• Monitor, respond and process department internal phone queue and email inbox
• Be flexible on responsibilities to perform other duties as assigned

Skills

Detail oriented

Multi-tasking

Independent worker

Team player

Flexible schedule

AI learning

Tools

Collette Systems

Microsoft Word

Microsoft Excel

Production System

Job description

Collette is seeking a Production Associate to join the Production/Distribution Team. This hybrid role is based at our headquarters in Pawtucket, RI.

The role focuses on the preparation and quality control of all guest travel documents and supporting daily operations. The Production Associate will create and proof traveler documents using Collette Systems, manage document timelines, and handle internal communications.