Hybrid Traffic Coordinator - Omnichannel Marketing Ops

ADUSA Corporate Support; Carlisle (Cumberland County); Hybrid; USD 37,000 - 55,000; Full time

Job summary

Ahold Delhaize USA is seeking a Coordinator II, Traffic to manage end-to-end workflow for customer-facing promotional offers across digital and traditional channels. You’ll liaise with Marketing, Merchandising, Loyalty, and Creative teams to ensure timely launches and accurate details.

In this hybrid role, you will handle intake, calendars, and production schedules, while supporting QA and issue resolution. Experience in retail or omnichannel marketing is preferred.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or related field, or equivalent work experience.
• 2-4 years of experience in marketing operations, project coordination, traffic management, campaign execution, or a related field.
• Experience in retail, grocery, eCommerce, loyalty, or omnichannel marketing preferred.
• Strong project coordination and organizational skills.
• Exceptional attention to detail and commitment to execution accuracy.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong verbal and written communication skills.
• Ability to collaborate effectively across cross-functional teams.
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Teams.
• Experience with project management or workflow tools (e.g., Workfront, Asana, Jira, Monday.com, Smartsheet, or similar).
• Ability to work independently while managing competing priorities.

Responsibilities

• Coordinate the intake, prioritization, routing, and execution of promotional offer requests across omnichannel marketing programs.
• Maintain offer calendars, production schedules, project trackers, and workflow management tools.
• Monitor milestone completion and proactively identify risks to timelines, deliverables, and launch readiness.
• Ensure all stakeholders are informed of project status, dependencies, and key deadlines.
• Facilitate communication between Marketing, Creative, Merchandising, Loyalty, Pricing, eCommerce, and other cross-functional teams throughout the offer development lifecycle.
• Support the setup, validation, and distribution of promotional offers across emails, apps, websites, loyalty programs, and paid media.
• Review offer submissions for completeness, accuracy, and compliance with standards.
• Coordinate quality assurance activities and corrections prior to launch.
• Assist in troubleshooting offer delivery issues with business partners.
• Identify workflow efficiencies and recommend process improvements.
• Develop and maintain SOPs, documentation, and training materials.
• Participate in post-campaign reviews for lessons learned and optimization.
• Support testing and implementation of new marketing technologies.
• Prepare routine reports on workflow volume, project status, and launch performance.
• Analyze trends related to campaign execution and issue resolution.
• Support leadership with data collection and insights to improve team performance.

Skills

Project coordination

Attention to detail

Communication

Cross-functional collaboration

Education

Bachelor's degree in Marketing/Communications/Business Administration

Tools

Workfront

Asana

Jira

Monday.com

Smartsheet

Job description

Ahold Delhaize USA is seeking a Coordinator II, Traffic to manage end-to-end workflow for customer-facing promotional offers across digital and traditional channels. You’ll liaise with Marketing, Merchandising, Loyalty, and Creative teams to ensure timely launches and accurate details.

In this hybrid role, you will handle intake, calendars, and production schedules, while supporting QA and issue resolution. Experience in retail or omnichannel marketing is preferred.