Hybrid Telephonic Nurse Case Manager – Workers' Comp

CNA Insurance; Downers Grove (IL); Hybrid; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance is seeking a Telephonic Nurse Case Manager to join the Workers’ Compensation claims team. You will assess injured workers, apply evidence-based case management, and coordinate with providers, employers, claimants, and claims professionals to support timely decisions and return-to-work outcomes.

This hybrid role requires RN licensure (BSN preferred), CCM preferred, and typically five years of clinical experience with disability management.

Qualifications

• Strong knowledge of case management, specialty area, medical terminology and conditions, insurance industry as well as company policies and procedures.
• Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.
• Experience with coordinating with providers and stakeholders in disability management.
• Two or more years disability management experience preferred.

Responsibilities

• Assess disability status and make recommendations with resources.
• Gather and coordinate medical evidence for functionality evaluations.
• Consult on case management issues and apply interventions.
• Collaborate with medical providers to ensure appropriate treatment and return to work.
• Facilitate job modifications and educate involved parties about claims process and functionality.
• Document according to jurisdictional and department guidelines.

Skills

Case management

Medical terminology

Analytical skills

Communication

Education

RN

BSN preferred

CCM preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking a Telephonic Nurse Case Manager to join the Workers’ Compensation claims team. You will assess injured workers, apply evidence-based case management, and coordinate with providers, employers, claimants, and claims professionals to support timely decisions and return-to-work outcomes.

This hybrid role requires RN licensure (BSN preferred), CCM preferred, and typically five years of clinical experience with disability management.