Telephonic RN Case Manager - Workers’ Comp (Hybrid)

CNA Insurance; Plano (TX); Hybrid; USD 54,000 - 103,000; Full time

Job summary

The Telephonic Nurse Case Manager at CNA Insurance coordinates medical and disability case management within the Workers' Compensation claims department. Responsibilities include assessing injured worker needs, gathering evidence, coordinating with providers, and supporting return-to-work decisions.

This role operates on a hybrid schedule with 2 days in-office per week, requiring strong clinical judgement, excellent communication, and the ability to work independently within established

Qualifications

• RN license required; BSN preferred.
• CCM credential preferred or willingness to obtain certification.
• Typically a minimum five years related clinical experience, with two+ years disability management experience preferred.

Responsibilities

• Assess disability status and identify resources.
• Gather and coordinate medical evidence for evaluation of functionality.
• Consult on case management issues and apply interventions.
• Collaborate with providers to ensure appropriate treatment and return to work.
• Facilitate job modifications and educate on claims process and functionality.
• Address causality and refer to medical expertise.
• Document according to requirements.

Skills

Strong knowledge of case management

Verbal and written communication

Interpersonal skills

Detail oriented

Microsoft Office Suite

Independent work

Education

RN license

BSN preferred

Certified Case Manager (CCM) credential preferred

Tools

Microsoft Office Suite

Job description

The Telephonic Nurse Case Manager at CNA Insurance coordinates medical and disability case management within the Workers' Compensation claims department. Responsibilities include assessing injured worker needs, gathering evidence, coordinating with providers, and supporting return-to-work decisions.

This role operates on a hybrid schedule with 2 days in-office per week, requiring strong clinical judgement, excellent communication, and the ability to work independently within established