Hybrid Technical Writer - Policy & Procedures

Pacific Gas and Electric Company; San Ramon (CA); On-site; USD 74,000 - 110,000; Full time

Job summary

Pacific Gas and Electric Company in San Ramon seeks a skilled Documentation Specialist to translate complex procedural requirements into clear user docs, write policy/procedures, user manuals, and training materials. You will collaborate with clients to ensure accessible, compliant content and manage document lifecycle, publishing, and basic web setup.

The role is hybrid in the Bay Area, with salary guidance provided for the locality and eligibility for incentive programs.

Qualifications

• BA/BS in English, Technical Writing, or related field or equivalent work experience; minimum of 2 years of related work experience.
• Two years of related work experience.
• Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables.
• Proficient in documentation technologies and processes.
• Written and oral communication skills.
• Proficient in the use of MS Office and SharePoint.
• Ability to work independently and as part of a team.

Responsibilities

• Full understanding of technical/professional concepts.
• Selects from different methods, approaches and tactics to achieve documentation goals and needs.
• Receives little instruction on day-to-day work; supervisor sets priorities and reviews work as needed.
• Provide operational consulting for document/content development for internal/external clients.
• Design, develop, and manage SharePoint sites for Policy and Procedures.
• Design document management and retention processes and maintain departmental document systems.
• Create Policy and Procedures, user manuals, training materials, job aids, and quick reference guides.
• Use PG&E GDI (Guidance Document Initiative) standards in developing Policy and Procedures.
• Editing documentation for content and compliance.
• Write task analyses and documentation plans to establish project goals, content, parameters, and deadlines in relation to new technical document.
• Project manages policy and procedure, user manuals, training materials, job aids, and quick reference guides development. Tracks deliverables, schedules, and resource requirements in project plan.
• Interviews and collaborates with subject matter experts, develops document content, applies GDI principals, facilitates document reviews and revisions, and manages ongoing documentation issues and lifecycle.
• Documentation reviews ensure technical accuracy, quality, and business compliance
• Produces final documents as defined in the documentation plan and creates and maintains document and systems.
• Take complex technical information and make it clear and easy-to-understand for a non-technical audience.
• Produces manuals and guides, including administration, configuration, installation, operation, standards, guidelines, procedure, process, and user.
• Develop procedures and service level agreements (SLAs) in relation to document management
• Develops Word, Excel, and PowerPoint templates.
• Develops graphics,flowcharts and organization charts
• Policy and procedures development and management
• Write task analyses and documentation plans to establish project goals, content, parameters, and deadlines in relation to new technical document
• Project manages policy and procedure, user manuals, training materials, job aids, and quick reference guides development. Tracks deliverables, schedules, and resource requirements in project plan.
• Interviews and collaborates with subject matter experts, develops document content, applies GDI principals, facilitates document reviews and revisions, and manages ongoing documentation issues and lifecycle.
• Documentation reviews ensure technical accuracy, quality, and business compliance
• Produces final documents as defined in the documentation plan and creates and maintains document and systems.
• Take complex technical information and make it clear and easy-to-understand for a non-technical audience.
• Produces manuals and guides, including administration, configuration, installation, operation, standards, guidelines, procedure, process, and user.
• Develop procedures and service level agreements (SLAs) in relation to document management
• Develops Word, Excel, and PowerPoint templates.
• Develops graphics,flowcharts and organization charts
• Policy and procedures development and management

Skills

Written communication

SharePoint

MS Office

Content management

Project management

Independent worker

Education

BA/BS in English, Technical Writing, or related field

Tools

SharePoint

MS Office

Job description

Pacific Gas and Electric Company in San Ramon seeks a skilled Documentation Specialist to translate complex procedural requirements into clear user docs, write policy/procedures, user manuals, and training materials. You will collaborate with clients to ensure accessible, compliant content and manage document lifecycle, publishing, and basic web setup.

The role is hybrid in the Bay Area, with salary guidance provided for the locality and eligibility for incentive programs.