Hybrid Technical Support Specialist (Tier I)

Axis Communications AB; Chelmsford (MA); Hybrid; USD 53,000 - 58,000; Full time

Benefits offered by this job

Tuition reimbursement

Health, dental, vision

Dependent care benefits

Generous vacation & sabbatical

401(k) plan with match

Job summary

Axis Communications seeks a Technical Services Representative in Chelmsford, MA for a Hybrid role handling inbound support via phone, chat, and helpdesk. You will screen inquiries, update CRM cases, and strive for first-call resolution while collaborating with technical and sales teams.

Strong communication, customer-service experience, and multitasking are essential; bilingual candidates are a plus and may receive compensation enhancements.

Qualifications

• Experience in a call center or customer-support environment.
• Ability to troubleshoot and resolve issues in a fast-paced setting.
• Strong written and verbal communication skills.

Responsibilities

• Inbound support via telephone, chat, and online helpdesk.
• Open, update, and document cases in the CRM system.
• Provide first-call resolution when possible; escalate when needed.
• Educate customers on website information and product basics.
• Develop basic product knowledge to assist inquiries.

Skills

Customer service

Communication

Time management

Multitasking

Technical troubleshooting

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Axis Communications seeks a Technical Services Representative in Chelmsford, MA for a Hybrid role handling inbound support via phone, chat, and helpdesk. You will screen inquiries, update CRM cases, and strive for first-call resolution while collaborating with technical and sales teams.

Strong communication, customer-service experience, and multitasking are essential; bilingual candidates are a plus and may receive compensation enhancements.