Hybrid Technical Services Engineer: Network & Security
Axis Communications
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Axis Communications in Chelmsford, MA seeks a Technical Services Engineer (Hybrid) to troubleshoot configuration, network, and software issues for IP cameras and security systems. The role combines in-office weeks with remote work after training, with travel up to 10% domestically and internationally.
The position offers bilingual English support options with additional language bonuses and a competitive salary tied to experience.
Qualifications
- 2+ years in a call center or customer-support environment.
- Experience configuring switches/routers and network components.
- Experience troubleshooting hardware/software in live environments.
Responsibilities
- Provide technical support for partners and customers via phone, helpdesk, and live chat.
- Manage high workload with time-bound constraints.
- Analyze problems using databases, debugging tools, and lab simulations.
- Document cases clearly for escalation and handoffs.
- Collaborate with software/hardware engineering to resolve issues.
- Develop subject matter expertise and mentor others.
- Perform lab replays and apply fixes to ensure problem resolution.
Skills
Education
Tools
Job description
Axis Communications in Chelmsford, MA seeks a Technical Services Engineer (Hybrid) to troubleshoot configuration, network, and software issues for IP cameras and security systems. The role combines in-office weeks with remote work after training, with travel up to 10% domestically and internationally.
The position offers bilingual English support options with additional language bonuses and a competitive salary tied to experience.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
