[HYBRID] Systems Administrator II- Long-Term Stability, Modern Flexibility

twiceasnice Recruiting; Akron (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Holidays

PTO

Paid Certification and Training Programs

Compensation Growth Through Certifications

Job summary

twiceasnice Recruiting is looking for a Technical Support Specialist II in Akron, OH. This full-time position involves troubleshooting technical issues, primarily in a Microsoft-based environment, while ensuring excellent client communication and collaboration with senior engineers. Ideal candidates will have strong IT support experience and the ability to handle multiple responsibilities in a hybrid work setting.

The role offers flexibility after an onboarding period of 3-6 months and includes a comprehensive benefits package. If you're passionate about IT support and client satisfaction, this opportunity provides true work-life balance in a supportive environment.

Qualifications

• 4+ years of IT support experience in a Microsoft environment required.
• Active Directory administration and permissions management experience required.
• Familiarity with Group Policy administration required.
• Networking and infrastructure troubleshooting experience required.

Responsibilities

• Troubleshoot escalated desktop, server, networking, and Microsoft 365 issues.
• Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP.
• Resolve user access, permissions, and policy-related issues.
• Support server, workstation, and network hardware deployments.
• Communicate directly with clients throughout issue resolution.
• Collaborate with Tier 1 technicians and senior engineers.
• Perform basic firewall, VPN, VLAN, and network troubleshooting.
• Document ticket activity and technical resolutions.

Skills

IT support experience

Active Directory administration

Networking troubleshooting

Group Policy administration

Client communication

Job description

Location: Akron, OH; Hybrid Flexibility: after 3-6 months
Salary: $65,000-$85,000
Benefits: Medical, Vision, Dental, 401k, Holidays, PTO, Paid Certification and Training Programs, Compensation Growth Through Certifications
Job Type: Full-Time
Typical Hours: M-F, 8am-5pm Great Work/Life Balance!
Start Date: ASAP
Sponsorship: Not available

[HYBRID] Technical Support Specialist II – System Administration Description

Our client, a growing MSP, is seeking a Technical Support Specialist II to join their team in Akron. This role is ideal for someone who enjoys solving a wide variety of technical issues, working directly with end users, and supporting Microsoft-based environments. You will troubleshoot everything from Microsoft 365 and Active Directory issues to networking, server, and firewall-related tickets while partnering with senior engineers on more complex challenges. While MSP experience is certainly valued, the client is also open to candidates coming from internal IT environments who have worn multiple hats and thrive in fast‑paced settings. The ideal candidate is a confident communicator who can build trust with users, remain calm under pressure, and approach unfamiliar problems with a strong troubleshooting mindset. This is an opportunity to join a stable team with excellent tenure, true work‑life balance, flexibility when needed, and a leadership group that prioritizes employee well‑being over burnout.

Important Note: While this role does offer some flexibility, candidates should expect to work onsite during the initial onboarding and training period, which typically lasts 3–6 months. Once fully ramped up, employees have the option to work from home a couple of times throughout the week. That said, this position will remain primarily office‑based and is not intended to be a fully remote opportunity.

Responsibilities

• Troubleshoot escalated desktop, server, networking, and Microsoft 365 issues
• Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP
• Resolve user access, permissions, and policy-related issues
• Support server, workstation, and network hardware deployments
• Communicate directly with clients throughout issue resolution
• Collaborate with Tier 1 technicians and senior engineers
• Perform basic firewall, VPN, VLAN, and network troubleshooting
• Document ticket activity and technical resolutions
• Coordinate with vendors and third‑party technology partners

Qualifications

• 4+ years of IT support experience in a Microsoft environment required
• Active Directory administration and permissions management experience required
• Familiarity with Group Policy administration and troubleshooting required
• Networking and infrastructure troubleshooting experience required