Hybrid Tech Support Specialist — EHS Software Expert

Wolters Kluwer; Dover (DE); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Wolters Kluwer, a global leader in professional information services, seeks a Customer Service Technical Specialist for Enablon offerings. This hybrid role supports enterprise customers post-deployment, delivering expert configuration, development, and testing services within defined response times.

You will troubleshoot complex issues, update documentation, and train new staff to sustain high customer satisfaction.

Qualifications

• Bachelor's degree or equivalent related work experience.
• A minimum of 2 - 3 years of experience in IT domain.
• Advanced Troubleshooting: Diagnosing

Responsibilities

• Provide post-deployment services for enterprise Enablon software solutions.
• Qualify and track client requests and provide solutions within the expected response time.
• Perform advanced troubleshooting for a wider range of technical issues.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Skills

Advanced Troubleshooting

Customer Support

IT Domain Experience

Education

Bachelor's degree or equivalent

Job description

Wolters Kluwer, a global leader in professional information services, seeks a Customer Service Technical Specialist for Enablon offerings. This hybrid role supports enterprise customers post-deployment, delivering expert configuration, development, and testing services within defined response times.

You will troubleshoot complex issues, update documentation, and train new staff to sustain high customer satisfaction.