Hybrid Team Member

Yerba Buena; New York (NY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Yerba Buena in New York is seeking a hospitality-focused Hybrid Budtender to join a dynamic team. This role blends Front of House sales, Back of House inventory/fulfillment, and delivery to provide a seamless dispensary experience for guests.

You’ll rotate between FOH and BOH shifts with occasional delivery assignments, acting as host, product expert, and operations support. Training is provided to ensure compliant, friendly service across the neighborhood.

Qualifications

• Must be 21 years or older.
• Comfortable riding a bike or e-bike safely in city traffic and in all kinds of weather (delivery).
• Previous experience in retail, hospitality, customer service, delivery, or cannabis industry preferred.

Responsibilities

• Welcome guests and create a friendly, inviting atmosphere.
• Provide personalized product recommendations based on guest preferences.
• Educate guests on cannabis products, effects, and usage (training provided).
• Process transactions accurately and deliver an exceptional customer experience.
• Build lasting customer relationships to encourage repeat visits and loyalty.
• Maintain professional appearance and align with Yerba Buena's hospitality standards.
• Adhere to New York State cannabis regulations and internal policies.
• Receive, organize, and verify deliveries, and maintain inventory records.
• Manage inventory and assist with audits as needed.
• Restock, merchandise, and ensure displays are clean and visually appealing.
• Prepare customer orders for in-store pickup and delivery with accuracy.
• Deliver orders by bike or e-bike within the delivery area.

Skills

Customer service

Hospitality

Communication

Bike delivery

Job description

Yerba Buena is not just a licensed cannabis dispensary—it’s a destination and a welcoming environment. We believe in elevating the cannabis retail experience through unparalleled hospitality, and personalized service. Whether a guest is new to cannabis or a seasoned connoisseur, we’re here to create a warm, welcoming, and memorable experience that leaves them feeling informed, valued, and excited to return.

At Yerba Buena, we create a workplace where everyone belongs, thrives, and grows. We honor diverse perspectives, foster teamwork, and support our employees with flexibility and opportunities for personal and professional development. When you join Yerba Buena, you become part of a mission-driven team dedicated to doing good, feeling good, and making a positive impact every day.

Hybrid BOH Inventory / FOH Sales / Delivery Associate Budtender

Yerba Buena is seeking a hospitality-focused, detail-oriented Hybrid Budtender to join our vibrant team. This hybrid Front of House (FOH), Back of House (BOH), and Delivery role combines exceptional customer service with operational excellence to create a seamless dispensary experience, both in our shop and at our customers' doors.

How the role works: You'll be scheduled for Front of House (sales floor) shifts on certain days and Back of House (inventory/fulfillment) shifts on other days. You won't be moving back and forth between the two during a shift. Delivery may be assigned on either FOH or BOH days.

As a Hybrid Budtender, you'll serve as a host, guide, and product expert while also supporting inventory management, fulfillment, local delivery, and daily dispensary operations. Whether your day is spent assisting guests on the sales floor, preparing online orders, restocking products, maintaining accurate inventory, or delivering orders to customers across the neighborhood, you'll play an essential role in ensuring every customer interaction is engaging, efficient, and enjoyable.

We're looking for someone who thrives in a fast-paced environment, enjoys staying organized, and is passionate about delivering exceptional service to both our guests and teammates. If you're adaptable, dependable, and excited to contribute wherever needed, we'd love to meet you.

Yerba Buena: A Culture That Feels Good:

Yerba Buena is not just a licensed cannabis dispensary it’s community haven. We believe in elevating the cannabis retail experience through unparalleled hospitality, education, and personalized service. Whether a guest is new to cannabis or a seasoned connoisseur, we’re here to create a warm, welcoming, and memorable experience that leaves them feeling informed, valued, and excited to return.

At Yerba Buena, we create a workplace where everyone belongs, thrives, and grows. We honor diverse perspectives, foster teamwork, and support our employees with flexibility and opportunities for personal and professional development that only a startup can provide. When you join Yerba Buena, you become part of a mission-driven team who works hard, supports one another, and takes pride in doing things the right way.

Responsibilities

• Welcome Guests: Greet customers warmly and create a friendly, inviting atmosphere.
• Provide Personalized Recommendations: Ask thoughtful questions to understand guests' preferences and offer tailored product suggestions.
• Educate on Products: Share clear, approachable information about cannabis products, strains, consumption methods, and effects (training provided).
• Process Transactions: Complete sales accurately and efficiently while delivering an exceptional customer experience.
• Build Customer Relationships: Create positive, memorable interactions that encourage repeat visits and long-term loyalty.
• Maintain Professionalism: Present a polished appearance and positive attitude that reflects Yerba Buena's commitment to hospitality.
• Follow Compliance Standards: Adhere to all New York State cannabis regulations and Yerba Buena's policies in customer service, inventory operations, and delivery.
• Receive & Organize Deliveries: Unpack, verify, and properly store incoming shipments while maintaining accurate inventory records.
• Manage Inventory: Conduct inventory counts, update inventory management systems, investigate discrepancies, and assist with audits.
• Restock & Merchandise: Keep sales floor displays, shelves, and storage areas stocked, organized, accurately labeled, and visually appealing.
• Prepare Customer Orders: Pick, pack, and prepare orders for in-store pickup and delivery with accuracy and efficiency.
• Deliver Orders to Customers: Safely and reliably deliver customer orders by bike or e-bike within our delivery area, arriving on time and representing Yerba Buena with the same warmth and professionalism as our in-store experience.
• Verify Customers at Hand-Off: Check valid government-issued ID and confirm the order recipient is 21 or older at every delivery, following all New York State cannabis delivery requirements and company procedures.
• Keep Delivery Product Secure: Transport products securely, keep accurate records of everything leaving and returning to the store, and reconcile any undelivered or returned items back into inventory.
• Maintain Clean & Safe Workspaces: Ensure the sales floor, stockroom, and fulfillment areas remain clean, organized, and safe.
• Work Your Assigned Role: Fully own the duties of your scheduled assignment each day, whether FOH or BOH, and take on delivery runs when assigned on either type of day.
• Collaborate with the Team: Work closely with sales, inventory, delivery, and customer service teammates to resolve issues, support daily operations, and provide excellent service.
• Stay Informed: Continuously expand your product knowledge and stay current on new products, promotions, and industry trends through ongoing training.
• Keep Growing: Continuously seek opportunities to improve your skills, performance, and contributions to the team.

Qualifications:

• Must be 21 years or older.
• Comfortable and confident riding a bike or e-bike safely in city traffic and in all kinds of weather (required for delivery).
• Previous experience in retail, hospitality, customer service, delivery, or the cannabis industry preferred.
• Passionate about creating exceptional guest experiences.
• Strong interpersonal and communication skills with a warm, approachable personality.
• Comfortable educating guests on cannabis products, their effects and benefits (training provided). Strong knowledge of cannabis products and their effects preferred, and a willingness to learn more is essential
• Dependable, team-oriented, and solution-focused.
• Ability to handle cash and operate a POS system with precision.
• Comfortable working independently on deliveries and using a smartphone or navigation app.
• Must be able to lift up to 50 lbs and perform tasks that involve standing, bending, and reaching.
• Availability for evenings, weekends, and holidays as needed.
• An attention to detail so good, you read this bullet and will mention you read it to our team.

Yerba Buena is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace.