Hybrid Taxpayer Enforcement Officer I

Texas Comptroller of Public Accounts; Abilene (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible schedule

Job summary

Texas Comptroller of Public Accounts in Abilene, TX seeks a Taxpayer Enforcement Officer to enforce the Texas Tax Code, educate taxpayers, and process delinquent accounts. The role involves in-person, phone, and written collections, with potential for a flexible hybrid schedule after onboarding.

Requires a high school diploma or GED and 2 years of related experience in accounting, clerical work, or call centers; a Bachelor's degree is preferred. Travel and training will be required.

Qualifications

• Requires high school diploma or GED.
• 2 years full-time related experience (accounting, clerical, collections, call center).
• Preferred: bachelor's degree and transcripts.

Responsibilities

• Enforces and promotes compliance of Title 2 of the Texas Tax Code and related statutes, rules, and publications for taxes and fees administered by the Texas Comptroller of Public Accounts.
• Works with the general public, taxpayers, taxpayer representatives, and state and local authorities.
• Provides education on tax laws, rules, publications, and forms.
• Conducts individualized tax analysis on each case, tax account, or assignment to determine the next appropriate action in accordance with agency and division policies and procedures and all tax laws.
• Establishes liability using original or estimated data on all delinquent taxes.
• Utilizes all collection remedies under Title 2 of the Texas Tax Code and related statutes in accordance with agency and division policies and procedures.
• Documents an accurate record of taxpayer or taxpayer representative communication and actions.
• Updates division and agency databases to reflect various collections work, file maintenance, and account statuses.
• Performs collection and compliance work in person in an office, a taxpayer's place of business, or other public venue; over the phone; and/or through written correspondence.
• Collects cash and non-cash payments from taxpayers.
• May conduct inspections.
• May assist with seizures.
• May work with other state agencies, state or local officials, and local law enforcement.
• Attends extensive mandatory training, both on-the-job and in a class setting, located in local and out-of-town locations.
• May conduct tax seminars, or other tax-related topics, for the public and various business groups and may represent the Comptroller's office at business conferences and professional fairs.
• May present testimony and evidence in administrative hearings or for court proceedings.
• May participate in special projects.
• Performs other work-related duties as assigned.

Skills

Accounting basics

Clerical experience

Call center experience

Customer service

Education

High school diploma or GED

Bachelor's degree

Job description

Texas Comptroller of Public Accounts in Abilene, TX seeks a Taxpayer Enforcement Officer to enforce the Texas Tax Code, educate taxpayers, and process delinquent accounts. The role involves in-person, phone, and written collections, with potential for a flexible hybrid schedule after onboarding.

Requires a high school diploma or GED and 2 years of related experience in accounting, clerical work, or call centers; a Bachelor's degree is preferred. Travel and training will be required.