Hybrid Student Services Counselor

University of Minnesota; Saint Paul (MN); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Generous time off

Comprehensive benefits

Job summary

University of Minnesota is seeking an One Stop Counselor to provide comprehensive counseling on enrollment, academic records, financial aid, billing, and student accounts. The role emphasizes professional judgment, sensitivity to diversity, and strong communication with students, families, and staff.

The position supports hybrid/work-from-home options, with scheduling determined with supervisors. Candidates should value customer service, data interpretation, and outreach excellence within a

Qualifications

• BA/BS degree with at least two years of related experience, or six years total experience.
• Excellent oral and written communication; articulate clearly.
• Sensitive to cultural diversity and able to interact with diverse groups.
• Proven ability to work effectively as a team member.
• Ability to analyze data and make independent decisions.
• Able to meet expectations in a fast-paced, customer-oriented environment.
• Able to present information clearly at outreach events.

Responsibilities

• Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public.
• Deliver a holistic counseling experience for course enrollment information, academic records, financial aid, billing and payment with a focus on academic progress and financial wellness.
• Provide in-depth financial aid advising concerning applications, eligibility, disbursement, refunds, cost of attendance, loan comparisons, appeals.

Skills

Customer service

Communication

Teamwork

Problem solving

Independent judgment

Education

BA/BS degree

Tools

Microsoft Office

Google Suite

Salesforce

Job description

University of Minnesota is seeking an One Stop Counselor to provide comprehensive counseling on enrollment, academic records, financial aid, billing, and student accounts. The role emphasizes professional judgment, sensitivity to diversity, and strong communication with students, families, and staff.

The position supports hybrid/work-from-home options, with scheduling determined with supervisors. Candidates should value customer service, data interpretation, and outreach excellence within a