Hybrid Student Engagement & Financial Aid Support Specialist

State of Illinois - Illinois Student Assistance Commission; Deerfield (IL); Hybrid; USD 45,000 - 49,992; Full time

Benefits offered by this job

Health, vision, and life insurance

12 vacation days per year

14 paid holidays

Tuition waiver and reimbursements

Job summary

A state education agency in Deerfield is seeking a Student Engagement and Support Services Representative to assist financial aid administrators, students, and parents with college planning and financial aid applications. Candidates should have a high school diploma, customer service experience, and excellent communication skills. This role offers a hybrid work model and a competitive salary range of $45,000 - $49,992, along with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• 18 months related experience in customer service or business field required.
• Possession of a valid Illinois driver’s license.

Responsibilities

• Answer inquiries on college planning and financial aid.
• Explain financial aid application processes and procedures.
• Maintain knowledge of ISAC programs, policies, and regulations.
• Record inquiries that require action.

Skills

Customer service experience

Verbal communication

Written communication

Bilingual English and Spanish

Data analysis

Education

High school diploma or equivalent

Course work in business administration or related field

Job description

A state education agency in Deerfield is seeking a Student Engagement and Support Services Representative to assist financial aid administrators, students, and parents with college planning and financial aid applications. Candidates should have a high school diploma, customer service experience, and excellent communication skills. This role offers a hybrid work model and a competitive salary range of $45,000 - $49,992, along with a comprehensive benefits package.