Hybrid-Eligible Financial Aid Counselor

Worcester Polytechnic Institute; Worcester (MA); Vor Ort; USD 28.929 - 31.684; Vollzeit

Zusammenfassung

An educational institution in Worcester, MA, is seeking a Financial Aid Counselor to provide exceptional financial aid counseling to students and families. Responsibilities include counseling, documentation of interactions, and collaboration with internal departments. Candidates should possess an associate degree and have 3-4 years of customer service experience. This role is primarily on-site, with potential for hybrid work post-probation. The compensation is competitive, ranging from $21 to $23 per hour depending on experience.

Qualifikationen

• 3-4 years of customer service and/or administrative experience.
• Strong commitment to exceptional customer service.
• Ability to communicate effectively and confidentially.

Aufgaben

• Counsel students on financial aid options and strategies.
• Provide walk-in office coverage for inquiries.
• Document all interactions accurately in the CRM.

Kenntnisse

Customer service

Communication

Data entry

Multitasking

Ausbildung

Associate degree

Tools

Salesforce CRM

PowerFAIDS

Workday

Jobbeschreibung

An educational institution in Worcester, MA, is seeking a Financial Aid Counselor to provide exceptional financial aid counseling to students and families. Responsibilities include counseling, documentation of interactions, and collaboration with internal departments. Candidates should possess an associate degree and have 3-4 years of customer service experience. This role is primarily on-site, with potential for hybrid work post-probation. The compensation is competitive, ranging from $21 to $23 per hour depending on experience.