Hybrid Specialized Testing Associate I

Quest Diagnostics Incorporated; San Juan Capistrano (CA); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Day 1 medical

401(k) with company match

Education assistance

Flexible spending accounts

Annual incentive plans

Vacation/Health flex time

Job summary

Quest Diagnostics Incorporated is seeking a Specialized Testing Associate I for San Juan Capistrano with a hybrid schedule. The role supports both direct clients and Business Unit clients across all aspects of specialized testing, focusing on relationship management and rapid issue escalation.

The position requires at least four years in customer service and a medical or clinical laboratory background. Compensation includes a $29.90–$38.50 hourly pay range and potential annual bonus, with

Qualifications

• Minimum of four (4) years of successful customer service experience in an advanced Customer Service role.
• Previous medical or clinical laboratory background required.
• Bachelor’s Degree preferred; High School Diploma or Equivalent required.

Responsibilities

• Monitor specialized testing orders from creation to reporting.
• Handle customer inquiries via telephone, fax or email regarding patient results and services.
• Serve as liaison between client and technical departments.
• Identify opportunities to reduce service failures for client accounts.
• Resolve issues related to patient testing and result reporting.
• Document call history and maintain accurate records in required system.
• Educate clients about Quest Diagnostics lab processes and services.

Skills

Interpersonal skills

Communication

MS Office

Multitasking

Problem solving

Attention to detail

Education

Bachelor's degree

High school diploma

Tools

Word

Excel

PowerPoint

Access

Job description

Quest Diagnostics Incorporated is seeking a Specialized Testing Associate I for San Juan Capistrano with a hybrid schedule. The role supports both direct clients and Business Unit clients across all aspects of specialized testing, focusing on relationship management and rapid issue escalation.

The position requires at least four years in customer service and a medical or clinical laboratory background. Compensation includes a $29.90–$38.50 hourly pay range and potential annual bonus, with