Hybrid Special Servicing Specialist

Carrington Holding Company, LLC; Orange (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Employee discounts

Educational reimbursement

Referral bonuses

Training programs

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking a Special Servicing Specialist to educate borrowers on alternatives to foreclosure, with the aim of retaining homeownership and reducing losses. This role supports a hybrid schedule and requires adherence to company policies and applicable laws.

You will set up repayment plans, contact delinquent borrowers, and coordinate with loss mitigation and collections teams. A high school diploma and 1–3 years of relevant experience are required, with knowledge of

Qualifications

• High school diploma or equivalent work experience.
• 1–3 years of combined experience in loss mitigation, collections, or call center.
• Ability to understand opposing viewpoints and negotiate.
• Oral communication skills with clear, accurate speech.
• Some college courses in business, accounting or finance preferred.
• Knowledge of mortgage industry terminology preferred.
• Microsoft Office knowledge at an intermediate level.
• Ability to make decisions impacting department credibility.
• Ability to organize and prioritize own work schedule (short-term to monthly).
• Ability to perform basic arithmetic and balance records.
• Clear spoken communication.

Responsibilities

• Reviews borrowers’ financial hardship documentation to determine the best work-out option.
• Sets up repayment plans; makes outbound calls on delinquent loans; sends letters; updates system notes.
• Receives inbound calls to determine borrower intent to retain property or options.
• Cancels or postpones foreclosure sale on non-performing plans.
• Reviews active forbearance plans and forwards accounts for modification referral.
• Places a foreclosure sale postponement on new repayment plans.
• Perform other duties as assigned.

Skills

Loss mitigation experience

Customer communication

Negotiation skills

Education

High school diploma or equivalent

Some college courses in business/accounting/finance

Mortgage industry terminology knowledge

Tools

Microsoft Office

Job description

Job Description

Come join our amazing team and work a hybrid schedule!

The Special Servicing Specialist will be responsible for educating borrowers on alternatives to foreclosure, with the objective of retaining home ownership and preventing company losses. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Approved Target Pay Range for this position is $21.00 to $23.00 per hour plus a monthly incentive. An additional $1.50 per hour can be added, if you are bilingual English/Spanish.

What You’ll Do

• Reviews borrowers’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship.


• Sets up repayment plans; makes outbound calls on all delinquent loans in queue to obtain funds on repayment plans; sends letters on broken repayment plans; updates system notes as indicated.


• Receives inbound calls generated from automated dialer campaigns to determine borrowers’ intent to retain property, establish repayment option or liquidation option as appropriate.


• Cancels or postpones foreclosure sale on non-performing repayment plans.


• Reviews active forbearance plans and forwards account for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms.


• Places a foreclosure sale postponement on newly established repayment plans.


• Perform other duties as assigned.

What You’ll Need

• High school diploma or equivalent work experience.


• One (1) to Three (3) years of combined experience from experience in loss mitigation, collections, or call center environment.


• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.


• Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly.


• Some college courses in business, accounting or finance preferred.


• Knowledge of mortgage industry terminology preferred.


• Knowledge of Microsoft Suite at an intermediate level required.


• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.


• Ability to organize and prioritize own work schedule on short-term basis (longer that one month) and within allotted work schedule timelines.


• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.


• Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.


• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.


• Customized training programs to help you advance your career.


• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.


• Educational Reimbursement.


• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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Notice to all applicants

Carrington does not do interviews or make offers via text or chat.