Hybrid Software Support & Documentation Engineer

Mitutoyo America Corporation

Aurora (IL)

Hybrid

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

PTO 17 days + 10 holidays

Year-end shutdown

Health, Dental, Vision & Life

STD & LTD

401(k) Plan with match

Tuition Reimbursement

Service Recognition

Vacation Home in Florida

Job summary

Mitutoyo America Corporation in Aurora, IL is seeking a Software Support & Documentation Engineer to bridge customers, software developers, and internal teams, troubleshooting issues and improving documentation.

The role includes providing advanced technical support for Mitutoyo software, documenting issues, testing updates, and developing user guides, with a hybrid schedule (2 days in office, 3 days remote).

Qualifications

Bachelor's degree or equivalent combination of education, training, and experience.
Minimum of four (4) years of experience supporting software applications or related technical products.
Strong troubleshooting and analytical problem-solving skills.
Excellent written and verbal communication skills.
Ability to explain technical concepts to both technical and non-technical users.
Experience creating technical documentation, user guides, or knowledge base content.
Strong customer service mindset with the ability to manage multiple priorities.

Responsibilities

Provide advanced technical support for Mitutoyo software applications via phone and email.
Troubleshoot moderate to complex software, hardware, OS, and application issues.
Document customer-reported software issues for replication and resolution by engineering teams.
Collaborate with software developers to identify, diagnose, and resolve product issues.
Test software updates, enhancements, and fixes to ensure product quality and functionality.
Stay current on new software releases, operating systems, hardware platforms, and emerging technologies.
Develop, update, and maintain user guides, knowledge base articles, technical documentation, and online help content.
Research and recommend new technologies and platforms for delivering automated customer support and technical documentation.
Support product demonstrations and assist Sales with technical product inquiries when needed.
Mentor and assist Software Support Specialists with advanced technical issues.
Contribute to the continuous improvement of software support processes and customer experience.