Hybrid Site Operations Lead — Two Centers

Higher Achievement Program Inc; Baltimore (MD); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Vision, critical illness and accident

Paid holidays

Paid breaks and early closures

Paid annual leave

403(b) retirement plan

Professional development funds

Job summary

Higher Achievement is seeking a dedicated Manager of Site Operations to oversee two Baltimore centers, lead program delivery, and develop part-time instructional staff. The role emphasizes staff coaching, family engagement, and strong school partnerships to support scholar success.

The hybrid position requires coordinating daily programming, ensuring quality, and traveling between centers as needed. Start date December 2026, salary $80,000+ per year.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• Five years' experience working with middle school students in education, youth development, after-school programming, or a related setting.
• Proven ability to lead programs, manage multiple priorities, and ensure consistent execution.
• Experience supervising, coaching, training, or supporting staff, educators, volunteers, or youth-serving teams.
• Strong organizational, communication, relationship-building, and problem-solving skills.
• Ability to use data, observation, and feedback to improve program quality and respond to scholar needs.
• Commitment to educational equity, scholar-centered practice, and the success of young people in historically under-resourced communities.
• Ability to meet employment, background-check, and safeguarding requirements.

Responsibilities

• Lead the day-to-day implementation and continuous improvement of Higher Achievement programming at Harlem Park, with targeted oversight and support for Creative City.
• Ensure that both Centers deliver high-quality programming aligned with Higher Achievement’s academic, social-emotional, mentoring, and enrichment model.
• Oversee the planning and implementation of core program components, including academic learning blocks, homework support, community meetings, mentoring, electives, and enrichment experiences.
• Establish clear routines, expectations, schedules, and systems that support safe, engaging, and consistent programming.
• Build a positive Center culture grounded in scholar voice, belonging, high expectations, strong relationships, and Higher Achievement’s core values.
• Monitor implementation of quality through regular observations, staff check-ins, scholar feedback, and review of program data.
• Identify operational and programmatic challenges, develop solutions, and elevate issues when additional organizational support is needed.
• Ensure that program activities reflect the developmental needs, interests, and academic priorities of scholars in grades 5–8, as applicable to each Center.
• Collaborate with the DPO the recruitment, selection, hiring, onboarding, training, coaching, and ongoing support of part-time teachers and other assigned Center staff.
• Establish clear role expectations, schedules, performance standards, and communication routines for part-time staff.
• Facilitate staff orientation and training on Higher Achievement’s program model, instructional practices, scholar engagement, classroom management, safeguarding, and operational procedures.
• Provide ongoing instructional coaching and performance feedback through classroom observations, lesson-plan reviews, staff meetings, and individual check-ins.
• Support staff in differentiating instruction, responding to varied scholar learning needs, fostering positive relationships, and maintaining high expectations.
• Recognize staff strengths, identify professional development needs, and implement coaching and improvement plans when necessary.
• Foster a collaborative, supportive team culture that promotes accountability, professional growth, and shared responsibility for scholar outcomes.
• Coordinate with organizational leadership and Human Resources on hiring processes, required clearances, personnel documentation, and performance management.
• Develop staffing schedules and coverage plans that ensure consistent program delivery across both Centers.
• Lead and support scholar recruitment, enrollment, orientation, and retention efforts, with particular emphasis on establishing and sustaining the Harlem Park cohort.
• Build positive, responsive relationships with families and caregivers and communicate regularly about scholar attendance, participation, progress, and support needs.

Skills

Leadership

Staff development

Operations management

Recruitment & onboarding

School partnerships

Mentor coordination

Data-driven decisions

Communication

Relationship building

Safeguarding

Education

Bachelor's degree or equivalent

Job description

Higher Achievement is seeking a dedicated Manager of Site Operations to oversee two Baltimore centers, lead program delivery, and develop part-time instructional staff. The role emphasizes staff coaching, family engagement, and strong school partnerships to support scholar success.

The hybrid position requires coordinating daily programming, ensuring quality, and traveling between centers as needed. Start date December 2026, salary $80,000+ per year.