Hybrid Service Repair Administrator (LatAm)

Olympus Corporation; Miami (FL); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Comprehensive medical, dental, and lif

15 paid holidays

Job summary

Olympus Corporation in Miami, FL is seeking a Service Repair Administrator to support distributor repair processes, manage claims, and coordinate export logistics. The role emphasizes service orientation, timely communications, and liaison work between Olympus and distributors for repairs at Olympus Service Centers.

The position requires 3+ years in customer service and Latin America logistics, English/Spanish proficiency, and an Associate degree or equivalent experience.

Qualifications

• Minimum 3 years of customer service and logistics/export experience in Latin American markets.
• Associate degree required or equivalent experience.
• Strong analytical, organizational and communication skills.
• English and Spanish required; Portuguese preferred.

Responsibilities

• Receive, process, maintain and control repair claim cards.
• Coordinate delivery and documentation of damaged instruments for evaluation.
• Generate files for parts under warranty.
• Email repair estimates and inspection results.
• Maintain communication with distributors regarding claim status.
• Follow up on replacement units and parts orders.
• Maintain database information for loaner, warranty and recall programs.
• Coordinate destruction records through exchange programs.
• Provide pricing for parts, repairs, exchange programs and loaners.
• Prepare documentation for history updates in JDE.
• Handle export procedures and logistics for Latin America shipments.
• Work closely with freight forwarders and ensure delivery commitments.
• Cross-train staff by country and function.
• Archive export files electronically for compliance.

Skills

Customer service

Logistics

Export experience

English/Spanish fluency

Microsoft Office

Education

Associate degree

Tools

Microsoft Office

Job description

Olympus Corporation in Miami, FL is seeking a Service Repair Administrator to support distributor repair processes, manage claims, and coordinate export logistics. The role emphasizes service orientation, timely communications, and liaison work between Olympus and distributors for repairs at Olympus Service Centers.

The position requires 3+ years in customer service and Latin America logistics, English/Spanish proficiency, and an Associate degree or equivalent experience.